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Windows 7: WLM: "An unknown error has occurred"

15 Jul 2012   #1
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 
WLM: "An unknown error has occurred"

Well, that's helpful information. This has been going on for several days. I get the message when I am attempting to delete a read message. I've tried closing & re-opening WLM, but I still get the message. It appears to be totally non-selective. It lets me delete some messages, but not others. After one of these episodes, all of my buttons go gray.


My System SpecsSystem Spec
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15 Jul 2012   #2
BrightBlessings

Win7 Pro-64 Bit
 
 

Maybe a repair will help. Go to programmes and features, click on Windows Live Essentials and you will given a choice to uninstall or repair Windows Live Essentials.
My System SpecsSystem Spec
15 Jul 2012   #3
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

I've been debating doing just that, but I am quite the novice & don't know if I'll lose all my contacts, unanswered emails, etc.

WLM is doing very peculiar things -- like duplicating my "contacts" entries. That seemed a simple fix, but I still haven't had any success with it. It also put my "sent" mail into "drafts". Not to mention the "unknown error." Those are small inconveniences I'm working around, but it just seems ridiculous to me that there could be so many problems. Anyway, I will have to download the 2009 version since (with the help of derekimo) I am finally able to open pps files from my email, but only with the 2007 viewer. Might lose all of those delicate settings with an uninstall/reinstall, too.
My System SpecsSystem Spec
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16 Jul 2012   #4
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Hi notty!

You shouldn't lose anything with the repair, you also don't have to download anything or reinstall to repair.

Like BrightBlessings said, you'll be given the choice to uninstall or repair, just choose repair and let it do it's thing.
My System SpecsSystem Spec
16 Jul 2012   #5
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

OK. I'm all in. I'll try it later tonight. "Repair" sounds way easier to cope with than "reinstall."
My System SpecsSystem Spec
17 Jul 2012   #6
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

So, I did the repair. I haven't used WLM enough since then to know if I'll get the "unknown error" message again, but the following problems still remain unresolved:

1) Duplicate "contacts" listings when trying to forward an email (there is no pattern to this)

2) "Sent" messages being sent to "drafts" (I deleted everything from "drafts" after the repair was done, so maybe this got fixed?)

3) "Sent" items folder always indicates that I have sent two emails. When I open the folder, there are hundreds. Is this a time-controlled default?

None of this is earth-shattering, just annoying. I can work around any of it. Who says one has to understand annoying things (or people), anyway? :)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

OK, just got the "unknown error" message when I tried to delete an email. ??? I guess that make four unresolved items.
My System SpecsSystem Spec
17 Jul 2012   #7
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Well how do you feel about an uninstall reinstall?

This program sure hasn't been fun for you has it?

How do things look on your live account page, the online one?
My System SpecsSystem Spec
17 Jul 2012   #8
pmaxon

Win 7
 
 

My wife was having this same issue and I kind of traced it back to her anti virus which also included an email scan. She was running Microsoft Essentials and I removed that and loaded Avast without email scan and the problem has gone away.
My System SpecsSystem Spec
17 Jul 2012   #9
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Quote   Quote: Originally Posted by pmaxon View Post
My wife was having this same issue and I kind of traced it back to her anti virus which also included an email scan. She was running Microsoft Essentials and I removed that and loaded Avast without email scan and the problem has gone away.
Where is the email scan on MSE?

Microsoft Security Essentials Product Information
My System SpecsSystem Spec
18 Jul 2012   #10
pmaxon

Win 7
 
 

Let's assume it falls under "Real Time Protection".
Bottom line, removing MSE and installing aVast without running email scan fixed the problem.
My System SpecsSystem Spec
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 WLM: "An unknown error has occurred"




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