New
#1
Windows Live Account Blocked
I'm sure this has been posted before but I'm in a bit of a fix here. My old hotmail account has been blocked for no apparent reason and I can't unblock it. When I enter in my username and password I get the "Your account has been blocked" screen with a "continue" button. Hitting the continue button takes me to a screen where Microsoft can email me a code in order to unblock the account. But the email they can send it to isn't mine, and there's no way of changing it because it's in a drop down menu.
Somehow I got to another screen where I could enter in information only I know about the account in order to retrieve it, such as recent emails I may have sent with specific subject names. Well, I haven't used this account in years and can't remember any emails I've sent at all. Is there any way I can get back into this account? Understandably this is an old account, one that I don't often use anymore, but it's more than a decade old and has some of my first emails ever sent and I would love to have access to them.
On a side note, I have to laugh because the Windows Live ID Help Center tells me to use my phone to unblock it, which seems to make sense, until it says "you might be asked to sign in first." I can't sign in, that's the problem!