Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Google Chrome will not install

17 Dec 2012   #1

Windows 7 Home Premium 64bit.
Google Chrome will not install


I recently uninstalled the version of google chrome that came "stock" with my toshiba satellite. When I decided to reinstall chrome I keep getting error: 0x8004071b, and I cannot install the software. I have been searching the internet and have found that tons of people are recently getting this error with no working fix. I have tried making sure that there is no trace of google on my computer in my program files, like was suggested, i have ran the registry cleaner, as suggested, and I'm out of ideas.

The one fix I saw was in this forum, saying the only way to fix it was to find it in the program files of a healthy running windows 7 computer and copy those files into your own system and install from there, however, that does not seem to be a healthy fix to me, and i currently do not even have the means to test this.

*I should note that when I uninstalled google chrome, it struck me as unusual because it just disappeared from my programs list in my control panel without any prompt, and the pinup actually stayed on my computer and i had to manually delete it.*

Im using a Toshiba Satellite and running windows 7 64bit home premium.

Does anyone have an ideas?

My System SpecsSystem Spec
17 Dec 2012   #2

Windows 7 Home Premium 64bit.

Nevermind, I was able to fix the problem, let me post how in the event that anyone else experiences this.

After I uninstalled google chrome and got the error message, I tried the above steps. However, when I manually went into my program files (x86), I did find a google folder, it did not come up in a system search, it was hidden for some reason. When I tried to delete this folder, it said i could not, because it was open in another program. I then had to use the administrative permission to try to open every file in the folder (it was only about 6 items), and after clicking on each they disappeared. Afterwards I was able to delete the google fold from my program files (x86) completely. I searched for all other traces and found none, I then ran the google installer and it installed the most recent version of chrome without any problem.

Hope that helps if anyone else runs into this issue.
My System SpecsSystem Spec
29 Nov 2014   #3

Windows 7 Home Premium 64bit

I was having this very same issue and followed your steps, but I was still getting same error. So I tried to uninstall all the adobe software because for some reason I remembered reading that somewhere when I came across this error before but couldn't find that post again. I'm not sure if its a certain adobe pre-installed software or all of them but I followed these steps and also uninstalled adobe programs and it worked right away. I hope this might help people still experiencing this problem.
My System SpecsSystem Spec


 Google Chrome will not install

Thread Tools

Similar help and support threads
Thread Forum
cant install google chrome
this pc was infected with spyware. got all that removed. chrome was on here. I removed chrome because it had the trovi browser hijacker on it. I could not remove that from chrome so I just deleted chrome. trying to install chrome again, and I get " installation failed due to unspecified error....
Browsers & Mail
Cannot install google chrome
Yeah I cant install google chrome. when i download it and try to run all it does is the mouse spins in a circle for a while and then does absoulutly nothing. Please help.
Browsers & Mail
Get rid of the install Google chrome box
I have Google set to my homepage and every time I open up IE9 I see a box in the upper right hand corner asking if I want to install Google Chrome. I usually close this box but it always returns whenever I reopen Google. This doesn't happen with Firefox since I installed adblock plus add-on....
Browsers & Mail
Can't install Google Chrome 8
I am using Windows 7 Ultimate 32bit and I just can't install google chrome 8. When I click the installer it has no reaction. pls help.
Browsers & Mail
Google Chrome will not install....
A few days ago I uninstalled Google chrome after getting several messages of excessive use of processor.. I completeley (manually) cleaned my pc of any traces of the chrome files left behind.... I cleaned every trace of it of my registry with a registry cleaning tool. I intended to re-install it...
Browsers & Mail
Google Chrome 15 beta wont install?
Downloaded GC15 beta and when I try to install it nothing happens,hit the run box but nothing comes up after that,currently using GC13,any ideas anybody? Thanks
Browsers & Mail

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:19.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App