Hotmail will not display correctly

M

mediver

New member
Local time
2:20 PM
Messages
3
when I login to www.hotmail.com the page will not display correctly (see screen capture attached) all of the pull down menus are expanded and non of the links work. I am using IE 8 and this only happens on one computer all other computers will display the page correctly. Hotmail is the only webpage I have issues with. I have tried to reboot the computer but it doesn't help. This web page worked great until last week but I have not changed and software or setting that I know of.

Anyone have any suggestions?
 

Attachments

  • hotmail error.JPG
    hotmail error.JPG
    171.7 KB · Views: 27

My Computer

OS
windows 7
mediver said:
when I login to www.hotmail.com the page will not display correctly (see screen capture attached) all of the pull down menus are expanded and non of the links work. I am using IE 8 and this only happens on one computer all other computers will display the page correctly. Hotmail is the only webpage I have issues with. I have tried to reboot the computer but it doesn't help. This web page worked great until last week but I have not changed and software or setting that I know of.

Anyone have any suggestions?
Click to expand...

Have you tried clearing out the cache?

Internet Explorer 8
1. Click Tools, and select Delete Browsing History.
2. Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies, and History.
3. Click Delete.

HTH
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Professional x64
CPU
Intel i5 quad processor
Motherboard
DP67BG
Memory
16 GB
Graphics Card(s)
Radeon HD 5770
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Samsung SyncMaster
Screen Resolution
1920X1080
Hard Drives
WD 2TB (SATA Internal)
WD 1TB (USB External)
PSU
Corsair GS800
Case
Tower (Generic)
Cooling
3 Internal Fans
Keyboard
MS Wireless
Mouse
MS Optical Wired
Internet Speed
54 mbps
Antivirus
Emsisoft
Browser
IE-Version 9, Palemoon-Version 24.2.0
I cleared the cache (just tried it again) but still the same problem. I also tried firefox and have the same problem with hotmail.
 

My Computer

OS
windows 7
Hi mediver,

Please try the following troubleshooting steps:

1. Run the following 'Microsoft Fixit' to restore 'optimal performance' in IE: Fix Internet Explorer issues to make IE fast, safe and stable

2. If the issue persists, ensure that the 'Java' and 'Flash Player' are enabled in IE add-ons

3. If it still persists, run the following commands in an 'Elevated Command Prompt':
- Click 'Start icon' > Type 'run' in 'Search Programs and files' > Right click the 'Search Result' and 'Run as an administrator' > Accept the 'User Access Control' if prompted
- 'regsvr32 jscript.dll' (Without quotations)
'regsvr32 vbscript.dll' (Without quotations)

Hope this helps. Do reply with the findings; would be glad to assist.
 

My Computer

OS
Windows 7 64bit
mediver said:
I cleared the cache (just tried it again) but still the same problem. I also tried firefox and have the same problem with hotmail.
Click to expand...
Well that's strange. Internet Explorer and Firefox use completely different rendering engines.

My only guesses are a virus, problem with your internet connection, or problem on Microsoft's end that's affecting you.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Apple 17" iMac MA199LL (Early 2006)
OS
Windows 8 Pro (32-bit)
CPU
1.83GHz Intel Core Duo
Memory
2GB 667MHz DDR2 SDRAM (PC2-5300) (upgrade)
Graphics Card(s)
ATI Radeon X1600 with 128MB GDDR3 memory
Monitor(s) Displays
17-inch TFT active-matrix LCD, millions of colors
Screen Resolution
1440 x 900
Hard Drives
Hitachi 320GB HDT721032SLA360 7200RPM SATA II (upgrade)
Keyboard
Microsoft Wired Keyboard 600
Mouse
Microsoft Basic Optical Mouse v2.0
Internet Speed
4 Mbps
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
Other Info
WEI:
Base Score: 3.9 Processor: 4.4 Memory 4.7
Graphics: 3.9 Gaming Graphics: 4.1 Primary HD: 5.9
I don't have admin right to this computer so I could not run Microsoft Fixit. I did ensure that Java and Flash player were enabled.
Still cannot display hotmail website correctly
 

My Computer

OS
windows 7
Hi mediver,

Since you are experiencing the same issue with both browsers (Internet Explorer & Mozilla Firefox), the 'Fixit' I suggested may not have worked anyways.

Please check the 'Hotmail Account' in 'Safe mode with Networking' to see if the screen still looks distorted; please check with both browsers (Internet Explorer & Mozilla Firefox). I logged on to my email (Hotmail) with both browsers; and found no such problems.

Would also suggest you to try creating another 'Email account' (with Hotmail) to test it; will help us to isolate if your 'account settings' are corrupt. You may also try upgrading the 'Hotmail account' to the new 'Outlook interface' and see if that works: Outlook Blog - Upgrade from Hotmail to Outlook.com
Note: Upgrading to the new interface does not cause any change to your data; everything in your account remains intact. (Read the web article thoroughly for more details)

@FuturDreamz: I agree; it could be a virus related issue (A scan may be useful)

Hope this helps. Do reply with the findings; would be glad to assist.
 

My Computer

OS
Windows 7 64bit
You must log in or register to reply here.
Back
Top