email error windows live mail/server error 0x800CCC90

Keep the thread open until you're satisfied it is "resolved" - at least a viable workaround.

I don't know why WEmail does that, but it's been that way since Outlook Express - WEmail just inherited it.
The issue is the SMTP port doesn't stick when you specify SSL - worse it reverts back to the default SMTP port #.
I'm sure that you set it correctly, but might not have noticed it change when you ticked the SSL box.

Don't know why the authentication error happened, perhaps related to the SSL port issue. Did you exit and relaunch WEmail between attempts? Sometimes that's all it takes.

Did you exclude your "old" recreated account from the receive process? If the "old" account gets an error, it will only confuse things, so please un-tick the box on that account if you haven't already.

Slartybart said:

..... edit your "old" recreated WEmail accout and

untick "Include this account when recieveing...." on the General tab (bottom area)

Doing this will disable that account from any mail processing and keep the focus on your "new" account.

You're really getting quite good at trouble shooting.

Bill
.

Thanks David,

Yeah, I read that the old servers would work, but found a number of references to "old" servers (probably transition to ATT). I too will watch the outcome, I think the dude might have a workable solution - if it remains stable.

If not, the dude can decide if it worth his time to persue with ATT - sometimes barking works, sometimes a little sweetness is required. Dude has a contingency plan to establish a new free eMail account elsewhere if the problem persists.

I thought your forwarding idea was a reasonable suggestion, perhaps dude can use that if needed during a transition period.

I'm hoping the old servers will allow hiim to keep using his original eMail address.

Thanks for your valuable input as a Bellsouth user and all-around seven guru,

Bill
.

I can't tell when that msgs was sent or the bounce back ws returned. I also can't tell if the bug is on the web based eMail or on your machine. So let's find out.

First, change your password on att.net (web based client and service provider [phne, cable, internet]- if that's different)
DO THIS on a known clean machine (work, a friend)

Then,
What Malware do you have on your machine? Is it up to date, do you run regular scans?

Download and run FULL system scans - tick/select all drives: PUP, PUM, and archives

Run each one at a time, and report after each scan if any threats were found, if and how they were resolved (quarantine, removed, ignored)


On Demand scans

• Kaspersky TDSSKiller Anti-Rootkit: Direct download (run, save or cancel)
  Detailed information
  .
• ESET: Online Scanner
  .
• Malwarebytes' (Mbam)
  When installing Malwarebytes, do NOT elect the free trial of the full version; you only want the free version.

---

After running each of the above demand scanners, download ONE and only ONE of the real-time apps.



Real time protection (use only one)

• Avast!: be free Antivirus
  When installing Avast! be alert to untick all checkboxes that are not part of Avast.
  .
• Microsoft: Security Essentials (MSE)

---

On a known clean machine - create a bootable disc for offline scanner



Bootable Offline scanners:

• Microsoft: Windows Defender Offline (WDO)

When all scan report nothing found, change your password again to something new. Remember to change the password for the account in WEmail so it doesn't seem like the same problem.

ok, please untick receive on the "old" account. I won't be able to help more if you don't do that, I've chased too many ghost problems.


The password error might be real or it might be a ghost. WEmail and it's predecessors get confused sometimes and all it takes is a 2nd attempt to correct.

xgdue: the links in my post re: Malware wre broken. I fixed them and hopefully fixed the template I used.

Did you run the scans and was anything found/fixed?

Bill
.

Ok, thanks.

When Avast finishes, post the results.

Did you install RealRegistry Cleaner or is it a rogue cling-on?
In general, there isn't a need for any of the so-called tuneup utilities - there are some good/safe ones (Pirirform cCleaner is one trusted app).

follow this next:

Jacee said:

Download AdWareCleaner AdwCleaner Download to your desktop

1.Right-click on adwcleaner.exe
--> select Run As Administrator to launch the application.

2.Click on Delete button.



3.Confirm each time with OK.

4.Your computer will be rebooted automatically.
--> A text file will open after the restart.
--> Please post the content of that logfile in your reply.

Note: You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

Let's make sure your machine is clean, there is possibly one more scan after adwCleaner - depends on what it finds/cleans

Then we'll check system file integrity and one or two system files