Outlook 2010 stops and says it needs to reboot or stops responding


  1. Posts : 46
    Win 7 64 Prof
       #1

    Outlook 2010 stops and says it needs to reboot or stops responding


    I have been dealing with this issue for months and had to put it aside because of the flu and then some urgent hardware problems.

    I'm running Outlook 2010 with about 5 separate POP 3 accounts. I archive regularly and compact after archiving. After a lot of trouble cloning a new C drive to an SSD, Outlook, along with a lot of other software, began acting strangely. Everything has pretty much been resolved except for the Outlook problem.

    For no reason I can isolate, Outlook will suddenly close, giving the message that it had to close and it will now try to retrieve my data. It does so, unless I was in the middle of composing an email - that will be gone! Sometimes, instead of closing, it freezes and says application not responding.

    I checked the disk for errors using scan now and it's fine. I've run memtest and it's fine. I've run in safe mode and it just shut down with no comments. In working my way through suggestions on this board, I just ran Sysinternals Process Explorer until the error occurred and went back to normal. In looking at Process Explorer, I'm afraid the actual data is overwhelming to me. However, I'll attach everything I have.

    Event Viewer shows Error 1000. General:
    Faulting application name: OUTLOOK.EXE, version: 14.0.6126.5003, time stamp: 0x505b1685
    Faulting module name: OUTLOOK.EXE, version: 14.0.6126.5003, time stamp: 0x505b1685
    Exception code: 0xc0000005
    Fault offset: 0x005f6701
    Faulting process id: 0x155c
    Faulting application start time: 0x01cdfe7e0e2bad8b
    Faulting application path: E:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
    Faulting module path: E:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
    Report Id: 1b0706bb-6a73-11e2-a305-485b390a4153

    Event Viewer Details:
    - System

    - Provider

    [ Name] Application Error

    - EventID 1000

    [ Qualifiers] 0

    Level 2

    Task 100

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2013-01-30T00:22:19.000000000Z

    EventRecordID 134916

    Channel Application

    Computer mg-PC

    Security


    - EventData

    OUTLOOK.EXE
    14.0.6126.5003
    505b1685
    OUTLOOK.EXE
    14.0.6126.5003
    505b1685
    c0000005
    005f6701
    155c
    01cdfe7e0e2bad8b
    E:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
    E:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
    1b0706bb-6a73-11e2-a305-485b390a4153

    Sysinternals Process Explorer:
    Description:
    Company:
    Name:
    Version:
    Path:
    Command Line:
    PID: 4156
    Parent PID: 404
    Session ID: 1
    User:
    Auth ID: 00000000:0005c95c
    Architecture: 32-bit
    Virtualized: False
    Integrity:
    Started: 1/29/2013 7:22:18 PM
    Ended: 1/29/2013 7:22:55 PM
    Modules:
    WerFault.exe 0x7d0000 0x5b000 C:\Windows\SysWOW64\WerFault.exe Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255)
    ntdll.dll 0x76fb0000 0x1a9000 C:\Windows\System32\ntdll.dll Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255)
    ntdll.dll 0x77190000 0x180000 C:\Windows\SysWOW64\ntdll.dll Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255)

    Can someone help me understand the Sysinternals report. I'm hoping that "the answer" lies in these details somewhere. Or, another idea?

    Thanks.

    Madeline
      My Computer


  2. Posts : 8,476
    Windows® 8 Pro (64-bit)
       #2

    Hi there, have a look at this tutorial: Outlook - General Troubleshooting Guide for Issues
      My Computer


  3. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #3

    Do you have all your Windows 7 updates including SP-1.
      My Computer


  4. Posts : 46
    Win 7 64 Prof
    Thread Starter
       #4

    Outlook 2010 stops and says it need to reboot or stops responding


    Dinesh said:
    Hi there, have a look at this tutorial: Outlook - General Troubleshooting Guide for Issues
    Thanks so much for this link. It's a treasure trove of options which I've not been able to find. I've begun by disabling the two add-ins I use (Spamfighter and MyPhoneExplorer (to sync Outlook and Smartphone). I discovered that several other add-ins were also running such as the social connector and I disabled everything.

    Trying to be methodical although how to function long term without those two addins is a question. In process explorer My Phone Explorer ran several times, apparently without incident so we'll see. But I'll leave them all off for a few days to start with.

    Then I'll follow some of those links as needed, or, if it's fixed, the one to make adjustments to the gui not usually available, is irresistable.

    Do you know whether it's necessary to run VBA if you run any other add-on?

    Thanks again - will keep you posted.

    Madeline
      My Computer


  5. Posts : 46
    Win 7 64 Prof
    Thread Starter
       #5

    Layback Bear said:
    Do you have all your Windows 7 updates including SP-1.
    Yes I do. I usually wait about a week after the updates are released. Then I download and install. I don't run Windows Defender or Malicious whatever (run mbam). But I always install the criticals and most others.

    Thanks for checking on this as I do sometimes forget to keep up to date - but I am now. And I definitely have SP-1.

    Madeline
      My Computer


  6. Posts : 8,476
    Windows® 8 Pro (64-bit)
       #6

    mlg3000 said:
    Dinesh said:
    Hi there, have a look at this tutorial: Outlook - General Troubleshooting Guide for Issues
    Thanks so much for this link. It's a treasure trove of options which I've not been able to find. I've begun by disabling the two add-ins I use (Spamfighter and MyPhoneExplorer (to sync Outlook and Smartphone). I discovered that several other add-ins were also running such as the social connector and I disabled everything.

    Trying to be methodical although how to function long term without those two addins is a question. In process explorer My Phone Explorer ran several times, apparently without incident so we'll see. But I'll leave them all off for a few days to start with.

    Then I'll follow some of those links as needed, or, if it's fixed, the one to make adjustments to the gui not usually available, is irresistable.

    Do you know whether it's necessary to run VBA if you run any other add-on?

    Thanks again - will keep you posted.

    Madeline
    I dont think its necessary.
      My Computer


 

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