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Outlook 2010 stops and says it needs to reboot or stops responding
I have been dealing with this issue for months and had to put it aside because of the flu and then some urgent hardware problems.
I'm running Outlook 2010 with about 5 separate POP 3 accounts. I archive regularly and compact after archiving. After a lot of trouble cloning a new C drive to an SSD, Outlook, along with a lot of other software, began acting strangely. Everything has pretty much been resolved except for the Outlook problem.
For no reason I can isolate, Outlook will suddenly close, giving the message that it had to close and it will now try to retrieve my data. It does so, unless I was in the middle of composing an email - that will be gone! Sometimes, instead of closing, it freezes and says application not responding.
I checked the disk for errors using scan now and it's fine. I've run memtest and it's fine. I've run in safe mode and it just shut down with no comments. In working my way through suggestions on this board, I just ran Sysinternals Process Explorer until the error occurred and went back to normal. In looking at Process Explorer, I'm afraid the actual data is overwhelming to me. However, I'll attach everything I have.
Event Viewer shows Error 1000. General:
Faulting application name: OUTLOOK.EXE, version: 14.0.6126.5003, time stamp: 0x505b1685
Faulting module name: OUTLOOK.EXE, version: 14.0.6126.5003, time stamp: 0x505b1685
Exception code: 0xc0000005
Fault offset: 0x005f6701
Faulting process id: 0x155c
Faulting application start time: 0x01cdfe7e0e2bad8b
Faulting application path: E:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: E:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Report Id: 1b0706bb-6a73-11e2-a305-485b390a4153
Event Viewer Details:
- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2013-01-30T00:22:19.000000000Z
EventRecordID 134916
Channel Application
Computer mg-PC
Security
- EventData
OUTLOOK.EXE
14.0.6126.5003
505b1685
OUTLOOK.EXE
14.0.6126.5003
505b1685
c0000005
005f6701
155c
01cdfe7e0e2bad8b
E:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
E:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
1b0706bb-6a73-11e2-a305-485b390a4153
Sysinternals Process Explorer:
Description:
Company:
Name:
Version:
Path:
Command Line:
PID: 4156
Parent PID: 404
Session ID: 1
User:
Auth ID: 00000000:0005c95c
Architecture: 32-bit
Virtualized: False
Integrity:
Started: 1/29/2013 7:22:18 PM
Ended: 1/29/2013 7:22:55 PM
Modules:
WerFault.exe 0x7d0000 0x5b000 C:\Windows\SysWOW64\WerFault.exe Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255)
ntdll.dll 0x76fb0000 0x1a9000 C:\Windows\System32\ntdll.dll Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255)
ntdll.dll 0x77190000 0x180000 C:\Windows\SysWOW64\ntdll.dll Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255)
Can someone help me understand the Sysinternals report. I'm hoping that "the answer" lies in these details somewhere. Or, another idea?
Thanks.
Madeline