windows live email, messages very slow to open

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  1. Posts : 6
    windows 7 home premium 64 bit
       #1

    windows live email, messages very slow to open


    I have been using WL email for the last couple of years, with no problems, but for the last couple of weeks, although the program opens quickly enough, and the messages are shown quickly enough, it takes a long time (20 seconds?) for the messages themselves to open. Before, they would open almost immediately. Does anyone know what might be causing this? Btw, I've performed complete and extensive scans of my computer with both Windows Security Essentials and with Malwarebytes Anti-malware programs and nothing has shown up. I appreciate any and all help offered.
      My Computer


  2. Posts : 544
    Windows 7 64bit
       #2

    Hi greyspirit35,

    There may be many reasons for the slackness in 'Windows Live Mail'. You may try the following steps; are likely to help:
    1. Try keeping the 'Hardware & Software' in good shape: Optimize Windows 7

    2. Try repairing 'Windows Live Mail':
    - Click Start > Control Panel > Programs and Features > Windows Live Essentials 2011 > Right click it and click Uninstall/Change > Click 'Repair all Windows Live programs' > Allow the process to finish > Check performance after restarting the system

    3. You may also check for any pending updates (Windows Live related). Also check the 'Windows Update History' to see if any 'related updates' failed to install: Windows Update - View Update History Details

    Hope this helps. Do reply with the findings.

      My Computer


  3. Posts : 6
    windows 7 home premium 64 bit
    Thread Starter
       #3

    live email messages slow to open


    Thank you Saurabh A for responding to my "call for help". I did the repair job on windows live mail as described by the excellent instructions provided, but I"m sorry to say that it made no difference. Windows live mail still opens messages too slow. Mind you, once a "first" message has opened, subsequent messages open without hesitation. However, if you then close windows live mail, and check it at some later time, you have to go through the same process all over again.

    Btw, yes, I checked all your other suggestions to make sure everything conformed as it should.

    Any other ideas?

    greyspirit35
      My Computer


  4. Posts : 6
    windows 7 home premium 64 bit
    Thread Starter
       #4

    Ooops...my apologies! On checking again, I find that it seems to be working fine now! I'm afraid I was a bit hasty in my judgement. I'll see how things go in the days ahead. If the problem recurs, I will be back. If I'm not back, then you can assume the "fix" was permenent.
      My Computer


  5. Posts : 544
    Windows 7 64bit
       #5

    Hi greyspirit35,

    The 'Repair Function' appears to have fixed the latency.
    Glad that you're getting better results now. Please observe the performance and do reply if you face any issues; will take it forward from there.


      My Computer


  6. Posts : 6
    windows 7 home premium 64 bit
    Thread Starter
       #6

    Hi Saurabh

    I jumped the gun when I said it was now all fixed. :-(( Sorry! I've now been observing it carefully for over a week and this is how it operates: When I first do the "fix it" operation, it works fine. Even if you close it out and come back, it still works fine. However, if you leave it for a half hour or so...(or more of course) it's right back to the original "slow to open" behaviour. It seems like something is blocking it for a half a min or so, the "fix it" removes that impediment...but only temporarily, until it returns to continue the blocking action. ??? Any ideas on what could be causing that?

    Many thanks for your past help, I am grateful.

    Greyspirit35
      My Computer


  7. Posts : 1,219
    Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
       #7

    greyspirit35 said:
    Hi Saurabh

    I jumped the gun when I said it was now all fixed. :-(( Sorry! I've now been observing it carefully for over a week and this is how it operates: When I first do the "fix it" operation, it works fine. Even if you close it out and come back, it still works fine. However, if you leave it for a half hour or so...(or more of course) it's right back to the original "slow to open" behaviour. It seems like something is blocking it for a half a min or so, the "fix it" removes that impediment...but only temporarily, until it returns to continue the blocking action. ??? Any ideas on what could be causing that?

    Many thanks for your past help, I am grateful.

    Greyspirit35
    what antivirus program are you using? does it scan emails when they open? if so this could be causing the problem
      My Computer


  8. Posts : 6
    windows 7 home premium 64 bit
    Thread Starter
       #8

    I'm using Malwarbytes Pro, along with the security features that come along with Windows 7 (windows firewall and microsoft security essentials...and everything is up to date.
      My Computer


  9. Posts : 1,219
    Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
       #9

    greyspirit35 said:
    I'm using Malwarbytes Pro, along with the security features that come along with Windows 7 (windows firewall and microsoft security essentials...and everything is up to date.
    which version of wlm are you running? 2011 or 2012?
      My Computer


  10. Posts : 6
    windows 7 home premium 64 bit
    Thread Starter
       #10

    Hi Robin... I"m using WLM 2012, have been since it came out.
      My Computer


 
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