Firefox 19.0.2 Crashes Immediately After Closing


  1. bej
    Posts : 326
    Windows 7 Home Pro SP1 64bit
       #1

    Firefox 19.0.2 Crashes Immediately After Closing


    Mozilla doesn't seem to have a clue what's causing the crashes.
    I'm running only one other app which is the newest Flash (from Adobe website).
    The faulting module is XUL.DLL.
    Attatched a couple of files from Event Viewer.
    The "after close" crash is sporatic (maybe once every two or three days).
    Anyone have an idea ?
    Firefox 19.0.2 Crashes Immediately After Closing Attached Files
    • File Type: txt 1.txt (1.7 KB, 13 views)
    • File Type: txt 2.txt (1.7 KB, 9 views)
      My Computer


  2. Posts : 544
    Windows 7 64bit
       #2

    Hi bej,

    While researching, I came across various instances where 'similar crashes' are reported with 'Mozilla Firefox version 19.0.2'; appears to be a known issue.

    You may try the troubleshooting steps listed in this tutorial to see if that helps: https://support.mozilla.org/en-US/kb...t-and-get-help

    If the issue persists, you may try moving back to install an older version of 'Firefox' to and check results.
    Hope this helps.

      My Computer


  3. bej
    Posts : 326
    Windows 7 Home Pro SP1 64bit
    Thread Starter
       #3

    I didn't do anything to correct the problem, but it seems to be gone.
    No after closing crashes in a week so, it's solved AFAIC.
      My Computer


  4. Posts : 544
    Windows 7 64bit
       #4

    Hi bej,

    Glad that 'Firefox 19' has stopped crashing anymore; thank you for the confirmation.
    It is likely that either one of the following automatic updates (Firefox/Plugins/Windows/ Drivers/Security Software) fixed the issue.

    Do reply if you have any further questions; glad to assist.

      My Computer


 

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