Notifications that new mail has arrived but no mail is there

Page 1 of 2 12 LastLast

  1. Posts : 135
    Windows 7 Home Premium 64 bit
       #1

    Notifications that new mail has arrived but no mail is there


    I keep getting notifications that new mail has arrived but no mail is there. I have 5 seperate email accounts in Live Mail and this has been happening for weeks now to the point where it's driving me nuts. Can someone explain why this should be happening?

    I'm using Windows 7 Home Premium and Live Mail Version 2011 (Build 15.4.3555.0308)

    The small pop up window from the taskbar shows the mail icon with a yellow envelope in front and when I hover over it it says 'You have new email.'
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Hi,

    Have you checked to see that the mail isn't ending up in a "Junk" or "Spam" folder?

    Regards,
    Golden
      My Computer


  3. Posts : 135
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    Yep, checked all the folders and there is nothing there.
      My Computer


  4. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #4

    In Options > Safety Options see if you have "Permanently delete suspected junk....." checked.
    Maybe junk mail is getting delivered and deleted?
      My Computer


  5. Posts : 135
    Windows 7 Home Premium 64 bit
    Thread Starter
       #5

    That could be I suppose. Pity it wouldn't just delete it quietly!
      My Computer


  6. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #6

    If you have that option checked, my guess is that's what causing your "false notifications".
    If you want to be sure that is the problem, you can temporarily disable the "Permanently delete option", to see if you do get a new email (junk or not) whenever you get a notification.
    If you want to send yourself Junk mail to test this theory quicker, let me know...that is possible if you are willing to make some WLM configuration changes and spend some time testing.

    Hope this helps,
    David
      My Computer


  7. Posts : 135
    Windows 7 Home Premium 64 bit
    Thread Starter
       #7

    How do you temporarily disable the "Permanently delete option," as I can't see that in options?
      My Computer


  8. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #8

    Here's some screen shots showing how i get there for this setting.

    Notifications that new mail has arrived but no mail is there-wlmsp24.png

    Notifications that new mail has arrived but no mail is there-wlmsp25.png
      My Computer


  9. Posts : 135
    Windows 7 Home Premium 64 bit
    Thread Starter
       #9

    Thanks for that. I have did that already so I will see what happens. I was looking there but in the mail. Didn't think of looking in the safety options!
      My Computer


  10. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #10

    You're welcome!
    If you had it checked and unchecked it, hopefully that will explain why you have the notification issue.
    I can't disagree that it would be nice to not get notified for deleted messages, but......
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 05:11.
Find Us