windows live email will receive but will not send; error # 0x800CCC0E

am running the following version of zone alarm: ZoneAlarm Free Firewall version: 11.0.000.038
Vsmon version: 11.0.000.038
Driver version: 11.0.000.026
Web Identity Protections version: 1.5.393.22

I dont use ZA so I'm not sure if you are using the Firewall + AntiVirus product.
Can you post screen prints showing what you see?
Screenshots and Files - Upload and Post in Seven Forums

A screen print like mine in post # 12 of YOUR Action Center would be nice.
A screen print of what you see in YOUR ZA page, like in the link i gave you in post #29 would be nice.

I'm not sure if you are running more than one AntiVirus programs at the same time...
I'm not sure if you are running 0,1,or 2 Firewall programs at the same time...

You changed ISP's from at&t to Comcast...
You might be better off contacting at&t to check the status of your at&t email account.

You said you forgot your password, and the "help option" didn't help you.
Did you click on the "Forgot Password?" link?

Yes, with a "sbcglobal.net" address you are using an at&t email address.
See the highlighted in this screen print if you don't believe your address is an at&t address.



https://www.att.com/esupport/article...id=aQKceltHvfy

Maybe someone else here that uses ZoneAlarm can help more with that...
I've never used any firewall other than Windows Firewall with Windows 7...
I've never used any ZA program in Win 7.

at the moment am running za as a firewall and not its antivirus, so am running only one antivirus and one firewall, as i explained above. i gave the version of the za firewall above -- 11.0. as i explained above, i atempted to use the forgot password link to send an email by at&t but the verification questions are ones i have never used (because they ask for opinions and not for facts out of my past life, which i cannot alter); consequently i was not able to access the email account. will try once more since there is a possible password that i did not try. thank you for the suggestion to contact at&t.

OK, thanks and let us know how it goes contacting at&t.
Hopefully they can help, and get your password fixed if you can't find the current PW.
I always thought an ISP email account would get disabled when a person drops service with the ISP.
That's why I was surprised when you said you switched to Comcast and continued using your at&t email address.

I wasn't sure which ZA product you have because you showed a "Web Identity Protections" in post # 31.
I see an "Identity and data protected" in the ZA screenshots for the Antivirus + Firewall product.
Anyway, as long as you only have one AntiVirus program and one Firewall running you should be ok.