Stuck somehow between IE9 and IE10. Cant run/install either.

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  1. Posts : 11
    Windows 7 Pro 64 Windows 10 Pro 64 XP 32
       #1

    Stuck somehow between IE9 and IE10. Cant run/install either.


    I allowed the IE10 update to install. The installation appeared fine, however IE10 froze every time I tried to enter an address away from my homepage (about:blank). I uninstalled using the removal of update expecting IE9 to come back. The icons are there, but when clicked on i get a brief flash of a window and nothing more.

    I tried reinstalling IE9 but that fails reporting it can't install as a later browser (or some files) is/are installed.
    I tried reinstalling IE10 but that fails with an 'unknown error', so at the moment i seem sandwiched between browser versions.

    System restore has been turned off for a long time as previously I have never found it to work succesfully on my system.

    Any ideas please?

    rgds Dave.
      My Computer


  2. Posts : 44
    Windows 7 Home Premium
       #2

    Maybe a repair install of windows might work and get IE 9 working again. Here's a link if you want to give it a try.

    Repair Install
      My Computer


  3. Posts : 11
    Windows 7 Pro 64 Windows 10 Pro 64 XP 32
    Thread Starter
       #3

    Not a good option having read what would be lost.


    My windows would be quite unworkable if i followed that route to fix. I have many partitions for many purposes, and that just wouldn't help. I do have an entire system backup from shortly before the ie10 issues. I can't regrettably just recover the entire windows partition from backup as i would lose a lot. I can however recover files and folders, so if I knew what files/folders to recover i think i may fix this.

    My ideal fix would be to return all IE9 files to their original locations from backup. I can recover registry to just before ie10 install which would be ok with me.

    Dave.
      My Computer


  4. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       #4

    When the IE10 was installed, a restore point was created. Set back to that restore point.

    I had a similar problem with the IE10 (twice) and each time I set back to the restore point of the IE10 installation and the problem was fixed in 5 minutes.
      My Computer


  5. Posts : 11
    Windows 7 Pro 64 Windows 10 Pro 64 XP 32
    Thread Starter
       #5

    Thanks for that. Understood but not in this case.


    I appreciate your comment, however system restore as i mentioned, is not running on this system. When it was and i wanted to use it it never worked, so i turned it off entirely.

    Regards.
      My Computer


  6. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       #6

    GoaTrance said:
    I appreciate your comment, however system restore as i mentioned, is not running on this system. When it was and i wanted to use it it never worked, so i turned it off entirely.

    Regards.
    Hmm, I know system restore can be iffy. It is a hit or miss function. But when you turned it off, you should have started making frequent images. I would really recommend that for the future so that you don't paint yourself into a corner again. Recovery from an image is a 20 minute affair.

    Imaging with free Macrium
      My Computer


  7. Posts : 53,363
    Windows 10 Home x64
       #7

    Welcome to Seven Forums GoaTrance. Have you tried running the System File Checker?

    SFC /SCANNOW Command - System File Checker

    Do you still have links to both the Internet Explorer and the Internet Explorer (64-Bit) on the Start, All Programs list? Does the 64 bit also not work? Do you have Internet Explorer folders in both the C:\program files (x86) and C:\Program Files ? Can you launch IE from either by clicking the iexplore.exe ? When you try, do you see iexplore.exe in the Task manager, Processes tab?

    A Guy
      My Computer


  8. Posts : 11
    Windows 7 Pro 64 Windows 10 Pro 64 XP 32
    Thread Starter
       #8

    Those suggestions have been tried.


    Hi Thanks for that.

    sfc /scannow has been run already and no problems identified.

    The links are still there.

    Running iexplore in either folder (32/64 bit) gives a brief flash of white on screen and nothing more (no process or anything else).

    Nothing is contained in admin tools logs either.

    The iexplore.exe properties show they are IE 10. I guess somehow the uninstall of 10 failed, and 9 failed to be rolled back to.

    Messy.

    Regards.
      My Computer


  9. Posts : 53,363
    Windows 10 Home x64
       #9

    OK, is IE10 or IE9 listed in Turn windows features on or off? If IE9, you can try this:

    Microsoft Fix it Tool Removes IE9 if Standard IE9 Uninstallation Fails

    Then this

    Download IE9 Final Offline/Standalone Installer

    I can only imagine what dll's, etc are currently installed.

    If it appears IE10 is installed, can you confirm the update is no longer there? This is a mess. Usually at this point a repair install is in order, so it will be difficult going forward, be aware. A Guy
      My Computer


  10. Posts : 1
    Windows 7 Premium 64bit
       #10

    Hi there,

    I'm having very similar issue and have attempted the above steps were you able to resolve?

    Unable to restore as my previous restore points are gone.

    Unable to install IE9 as it states newer version is already installed.

    My difference is that I am able to run version 9 however I am not able to update it and therefore I am now exposed as I can not install any updates.

    When I try to remove IE10 from 'Installed Updates' I receive error message, not all of the updates were successfully uninstalled.

    I would seriously be happy to pay someone if they were able to fix this for me.
      My Computer


 
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