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Windows 7: "Failed-Virus scan failed" error when making downloads on chrome

22 Apr 2013   #11

Windows 7 64-bit, Windows 8.1 64-bit, OSX El Capitan, Windows 10 (VMware)

Can you boot in safe mode and try downloading the suggested files? If you have access to another machine, download the Kaspersky rescue disk here:

Kaspersky Rescue Disk 10

Follow the instruction for burning the ISO to CD or USB stick and boot your system to the rescue disk with internet access. Perform a full scan, after the AV definition has been updated.

My System SpecsSystem Spec
22 Apr 2013   #12
Microsoft MVP

Windows 7 Ultimate 32bit SP1

Let me ask you some questions, please be truthful and don't be offended.

1. Is this your own, personal computer?
2. When did you download and install MSE? Does/did it update and work? If so, did it quarantine any viruses? What was the name? ( look in MSE's Quarantined file)
3. I don't understand this ---> "I don't think I have AVG on my computer?"
Was it ever there and you uninstalled it?
5. Is this an original purchase from a retail store with Windows 7 installed , or was it bought from a '2nd party'?
My System SpecsSystem Spec
22 Apr 2013   #13
Microsoft MVP

Windows 7 Ultimate X64 SP1

Quote   Quote: Originally Posted by MaximumtheZinc View Post
As the title suggests, I can't download anything. So I cannot download CKScanner without getting the same "Failed - Virus scan failed" message.
Quote   Quote: Originally Posted by MaximumtheZinc View Post
It says it in the title?

Also, I couldn't download it, again because it says it contains a virus...
"Failed-Virus scan failed" error when making downloads on chrome
I didn't catch you can't download anything either.

Maybe some clues here:
My System SpecsSystem Spec

30 Apr 2013   #14
Downloadin Man

"Virus Scan Failed" Solution... For Me

I was plagued w/ this same download problem in Chrome, but also in IE and FireFox too. Tried everything. Nothing worked until I did a thorough AVG2013 uninstall including AVG in my Start Menu, registry keys, Program Files AVG directory folder removal, etc. And voila, the downloads keep on coming!

Thinking back, this whole Win7 DL problem started when upgraded to the new AVG2013 engine. I've decided to go w/ Avast! free version for my anti-virus protection.
My System SpecsSystem Spec
14 Jul 2013   #15

Windows 7 Professional 32bit

Just to check, could OP please see if he/she can open 'windows defender' on the mention computer.
My System SpecsSystem Spec
14 Jul 2013   #16

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit

The OP has the zero access virus . Any browser he will use he will get this message ( Program Name ) contained a virus and was deleted
My System SpecsSystem Spec
15 Jul 2013   #17

Windows 7 Professional 32bit

Actually I had the same problem. All browsers delete files after downloading them. I read, after searching, somewhere that the browsers are trying to use Windows Defender to scan the file, but Defender was missing from the system. So I checked my computer, and could not launch Defender and the icon was broken.

I copied the Defender folder from another PC, which could download fine. This fixed the problem with the downloading. Now the browsers do not show any error.

But on launching Defender now, even though the downloading is fixed, Defender says : Service is stopped. When I click 'Start Now', it says : "The specified service does not exist as an installed service.". I cannot turn on 'Windows Security center service' from the Action Center either. It is missing from Services.msc.

Is all this because of the above mentioned "Zero access virus" or could it be some windows update / installation bug?

Also, sfc /scannow stopped at 91% saying 'could not complete'. sfcdetails.txt was clean!!. sfc/ verifyonly found 'integrity violations', but again sfcdetails.txt did not show anything of help.
My System SpecsSystem Spec
15 Jul 2013   #18

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit

Its the zero access virus . If you have the Zero Access virus can you start your own thread ?
My System SpecsSystem Spec
31 Jul 2013   #19

windows 7 ultimate 86 bit
how to fix this virus scan problem...

my computer was giving the same virus scan error after some researching i figured it out so wat u wanna do is download rkill and mbam from the link in description from someones computer any relatives or neighbours computer in my case i have laptop as alternate first start computer in safe mode with networking if u want by pressing f8 on startup then run rkill.exe after that the icons on desktop will disappear and after a few minutes or seconds a notepad will popup well in my case it did popup then close notepad if didn't appear but icons returned back to normal then run mbam full full system check after its done exit safe mode and boot in active mode and again run mbam for those programs that didn't run after that reboot your computer and..........voila ur computer is now fixed and sorry for my bad english i am just 13 years old............................................................ here are the links.........
For rkill.exe
For Mbam
For windows 8 users get the tutorial here :-
How to start Windows 8 in Safe Mode
these are direct download links thanks plz reply if it did help...................
My System SpecsSystem Spec
18 Sep 2013   #20

Not Applicable

If is zero access virus, try Rogue Killer, it solved my problem.

I used trial version malware software solved it once last time, but the same problem returned after the malware software expired and I uninstalled it...

I figured out that I able to download it using bit Comet which I installed before I get the virus.
My System SpecsSystem Spec

 "Failed-Virus scan failed" error when making downloads on chrome

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