Getting message "couldn't be downloaded"...

Open an elevated command prompt .

Click on the button type in CMD inside Search programs and files . Right click on CMD under Programs (1) and choose Run as administrator . On the User Access Control window click on the Yes button . Command prompt opens to path C:\Windows\System32>_

Type the command below and press <ENTER>

takeown /f C:\Users\FerreriaFamily /r /d y

Then type this command below

icacls C:\Users\FerreriaFamily /grant Administrators:F /T

Edited : changed /grant FerreriaFamily:F /T to /grant Administrators:F /T

What folders do you see inside C:\Users ?

Shouldn't be locks on those folders .

Let's try this

takeown /f "C:\Users\Ferreria Family\Downloads" /r /d y

press Enter

Then type

icacls "C:\Users\Ferreria Family\Downloads" /grant Administrators:F /T

Yes /r /d y
Space after /r and /d and y

Take a look at the link below . It has a registry hack that will add Take Ownership in the context menu when you right click on a folder or file

Take Ownership Shortcut

Once you have merged the reg file right click on each folder inside C:\Users\Ferreria Family and choose TakeOwnership . A command prompt will pop up with text scrolling down let it finish the command prompt will disappear on its own .