Windows 7: IE10 won't install and now IE9 won't either

pricetech · 09 Jul 2013

We have a Windows 7 x86 box that won't install IE10, first via automatic updates, then through manual install.

I took over the problem and removed IE10 in Windows Features, only to discover I was left with no IE at all. I attempted to reinstall 9, but got a message that a later version was already installed. Additional attempts to install 10 fail with no specific error message.

Searching TechNet and the Web in general yield nothing relevant to our case. Any input ??

Thanks

Joe

VistaKing · 09 Jul 2013

pricetech

Run the tool that is below

System Update Readiness Tool

Turn the Internet Explorer feature back on by placing a check make in the box for Internet explore inside Windows Features .

techtitan100 · 09 Jul 2013

you have to go into the programs and features menu and on the left pane there should be a link saying turn windows features on or off and if IE10 is unticked, then you need to tick hit ok and then restart your computer and then you should have access to IE10 again

ICIT2LOL · 09 Jul 2013

Take a peek in regedit mate and see if there is any IE listed under Microsoft.

HKEY_CURRENT_USER > Software>Microsoft > scroll down the list if the IE is installed it will be listed as Internet Exporer.

See pics in the first scroll down the list - sorry but trialing 8 so cannot get Paint to work

pricetech · 09 Jul 2013

Quote: Originally Posted by VistaKing

pricetech

Run the tool that is below

System Update Readiness Tool.

Turn the Internet Explorer feature back on by placing a check make in the box for Internet explore inside Windows Features .

Thought about the Update Readiness tool. Running updates now. Will try that shortly.

Turning it back on was a brain belch from juggling too many computers at once. That did at least bring 9 back, but still no joy updating to 10. I'll install the "SURT" once Patch Tuesday updates are done, then try again with IE 10.

Thanks for jogging my brain.

Joe

pricetech · 09 Jul 2013

No Joy yet. Going to research it some more so user can have her computer back. IE9 will have to do for now.

VistaKing · 09 Jul 2013

What error message do you get when you try to install IE10 from the Windows Updates ?

pricetech · 09 Jul 2013

Quote: Originally Posted by VistaKing

What error message do you get when you try to install IE10 from the Windows Updates ?

None, whether I try via Windows Update or manually.

VistaKing · 09 Jul 2013

Windows Update should give a error message . Does it go through the download inside Windows Update .

pricetech · 09 Jul 2013

I didn't run it myself, but another technician did. He reports no error message. It no longer shows up in Windows Update for me. It seems to think it's already installed.