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#1
Flash Player/Plug-in Not Working with HD Video
I am at my wits end trying to make a Dell Inspiron 620 that belongs to the local library work with Flash and HD files on YouTube.com. I have completely wiped out all the old OS and files by doing the factory image restore saving no changed files (several times) so I know there should be none of the common problems caused by cookies, cached files, and wayward extensions and plug-ins. I have also tried to make it work with IE9, Firefox 22, and the latest Opera and I have tried them all with two different versions of Flash and nothing seems to work. It seems to play some of the videos fine but those that appear to be HD types play for a second then show the error “An error occurred, please try again later”. Since it doesn't work in any browser, or with two versions of Flash including the newest one, that might suggest a hardware problem or incompatibility with Windows 7 64 as configured on Dell’s restore image.
Are there any known issues with the Inspiron 620, Dell’s install of Windows 7 64 and Flash?
Is there something in the configuration of Windows 7 that could be the source of the problem?
I have an old XP PC with Firefox 22 and the same version of Flash that has half the horsepower of the Dell that plays the HD videos fine so I find it hard to believe that the Dell just isn't up to the task.