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Windows 7: Windows Mail unable to open Attachments

24 Jul 2013   #11

Windows 7 Pro 64 Bit SP1

thanks grits I will give that a try........

My System SpecsSystem Spec
24 Jul 2013   #12

Windows 7 Pro 64 Bit SP1

robinb9 thanks I am runiing windows 7 pro as I illustrated in my original post.......and windows mail has functioned without issues for close to 2 years now using the tutorial provided on this just recently developed this issue I can read emails send them write emails etc even click on liknks etc however the issue is for some reason and again just in the last few days I am unable to open attachements such as pdf, power point, word, excel files and again they have worked without issue for close to 2 years very frustrating.............go to the tutorial section you will see a very detailed tutorial on how to use windows mail with windows 7 and windows 8 will find it under this heading in the tutorials section

How to Reinstate Windows Mail in Windows 7
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25 Jul 2013   #13

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit

I am wondering if one of the ms security updates messed it up
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25 Jul 2013   #14

Windows 7 Pro 64 Bit SP1

exactly what I am thinking as well.......I took a look at the recent updates didnt see one that jumped out at me to remove so I am thinking I may want to try one at a time just for drill.........
My System SpecsSystem Spec
18 Aug 2013   #15

Windows 7 Pro 64 Bit SP1

Problem solved......after alot of frustration I found the solution to this from another issues after installing IE10. After installing IE 10 I was unable to download files from known safe sites such as manager would download the file and after completion would run a scan and say that file had virus and delete it.......ironically this is related somehow to Windows Defender becoming corrupt from a microsoft security update at some is the solution that worked perfectly as referenced from a microsoft link posted by A Guy in my post dealing with hte Windows Download Manager issue:

As I suspected, the problem had to do with a missing program that was set to scan downloads combined with a previous infection on the computer of "System Care" scareware...


In control panel, when viewing small icons, the Windows Defender icon is missing, or creates an error when clicked.

The problem?

"System Care" messed up the installation of Windows Defender (stored at C:\Program Files\Windows Defender\ and also at C:\Program Files (x86)\Windows Defender\ if using 64bit Windows 7)

The solution?

Since Microsoft has no way available of reinstalling Windows Defender, the solution I found was this:
  • From a working Windows 7 machine, Zip up the "Windows Defender" folder from "C:\Program Files\" to be ""
  • Also Zip up the "Windows Defender" folder from "C:\Program Files (x86)\" to be "" (if using 64-bit windows)
  • On the broken Windows 7 machine, open Windows Explorer as administrator, and rename the "Windows Defender" folder in each of the directories to something like "Windows Defender.bak" (do this in both C:\Program Files\ and C:\Program Files (x86))
  • Copy the .zip file(s) you made above on to the broken machine, and unzip them into their appropriate locations:
  • Unzip "" to "C:\Program Files\"
  • Unzip "" to "C:\Program Files (x86)\" (if using 64 bit windows)
At this point, visiting the control panel again, revealed a working Windows Defender icon. Also, downloading files through Internet Explorer started working again.

Besides fixing the problem for me, it reveals that Microsoft is not 100% accurate when they say that Security Essentials REPLACES Windows Defender, as it is obvious that Internet Explorer is still trying to use defender to check downloaded files.... The broken/missing Defender created a false result when IE attempted to scan the file, and thus the browser assumes the file is malicious.
It works perfectly !
My System SpecsSystem Spec

 Windows Mail unable to open Attachments

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