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#11
longshanks, when you open task manager, click on the Processes tab at the top, your is opening to the Users tab. On the processes tab, follow ThrashZone's suggestion in post#6 above
flashplayer install
When you open your email, it is opening through IE, that is why it says close IE. Close that out before you try to install and it won't ask you to close IE. If it does, open task manager, go to the processes tab, and end the IE process.
Close iexplore.exe NOT explorer.exe!
A Guy