Firefox Crashing


  1. Posts : 4,751
    Windows 7 Home Premium 32-Bit - Build 7600 SP1
       #1

    Firefox Crashing


    Within the last couple months I have started having this problem with Firefox. It will crash and I get a prompt that says Shockwave is giving it a problem and gives me the opportunity to close Shockwave. After I close it things are fine in Firefox but I need Shockwave for some video effects. Has anyone found a solution to this?
      My Computer


  2. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #2

    There has been a new version released for flash player possibly shockwave has also been updated,
    Shockwave Player Help | Shockwave Player Help
      My Computer


  3. Posts : 330
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #3

    The latest Shockwave release has a new security mechanism, that, at least for me, required that, after I had installed it, I open IE and run the Shockwave installer final part. I don't remember if the installer message appeared automatically in IE or if I had to go to Adobe - Test Adobe Shockwave Player to get the install to finish. This step did not appear in Fx when I opened the Adobe Test URL; unable to get Shockwave to run in Fx, I decided to try it in IE, which led to my finding how to run the last part of the installer..

    Once I had run the final step, Shockwave worked in both IE and Fx.
      My Computer


  4. Posts : 4,751
    Windows 7 Home Premium 32-Bit - Build 7600 SP1
    Thread Starter
       #4

    Thanks to both of you for your help. I installed the latest Shockwave and we will see if that clears my problem.
      My Computer


  5. Posts : 53,363
    Windows 10 Home x64
       #5

    Hello Jim, if it happens again, grab a screenshot of the error as well. Also what version of FF you are using.

    If you have the problem again, try disabling hardware acceleration if it is on

    Tools> Options> Advanced> General> Untick Use hardware acceleration when available

    A Guy
      My Computer


  6. Posts : 4,751
    Windows 7 Home Premium 32-Bit - Build 7600 SP1
    Thread Starter
       #6

    A Guy said:
    Hello Jim, if it happens again, grab a screenshot of the error as well. Also what version of FF you are using.

    If you have the problem again, try disabling hardware acceleration if it is on

    Tools> Options> Advanced> General> Untick Use hardware acceleration when available

    A Guy
    I have version 24.0 Firefox has a new one every week it seems. == I will try what you said. Thanks,
      My Computer


 

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