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Windows 7: Internet Explorer not starting, email links cannot be clicked.

20 Oct 2013   #1

Win 7
Internet Explorer not starting, email links cannot be clicked.

Hi All,

Recently I started having problems with Eudora, not being able to click a link and have it open the browser. In dealing with that problem, I discovered that IE will not start. Clicking the icon, I briefly get the busy icon then nothing. Checking the Task manager, no IE listed. Also in the same vein, Nero 12 does not run, it seems that many of the programs that utilize portions of IE or related items are the ones suffering issues. To date the affected programs are Eudora, Nero 12, Photoreflect Desktop darkroom. Also, I'm encountering problems with my network in that I cannot connect to my NAS except as a media device. One last issue, I have 2 user accts, mine, the administrator account which I can log into and a family acct which gives me an error "Group Policy Client service failed the logon (this acct has NO password). When I attempt to access this acct. The error message pops up then brings me back to the user login screen.

Any and all help will be greatly appreciated.


My System SpecsSystem Spec
21 Oct 2013   #2

Win-7-Pro64bit 7-H-Prem-64bit

Which Security suite do you have installed,
I'm also not sure which version of Internet explorer your using ?
Seems you could be infected and it's deep enough to effect your user accounts,
Is there any error message when clicking on hyperlinks ?
Clean boot to remove unnecessary items from the Startup section,
Use Safe mode with networking to see if Internet explorer will download the listed free scanners,
Troubleshooting for win-7,
Review Jacee’s instructions to run Adwcleaner here,
Ignore the title of the thread,
You can use these free tools to see if they find anything,
Manually Update them before running full scans,
Try not to use your computer while the scans are running, (one at a time of course).
Uncheck the box to Activate the Free trial from the final install options,
This one is the longest up to 4 hours, the others are only about 45 minutes,
My System SpecsSystem Spec
21 Oct 2013   #3

Win 7

Thanks TZ, I'm currently running AVGFree, MS Essentials & Adaware. I've tried the clean boot, no dice, same issues. I'm currently running a scan in Safe Mode, let you know how that fares when it's done. An interesting thing happened. I tried to start Malwarebytes Anti-malware and received an error message stating "Runtime error 339" Component 'ieframe.dll' or one of its dependencies not corrrectly registered: a file is missing or invalid. I just re-installed java, hoping that was the problem (before trying your suggestions) and nada. The scan i'm running now is superantispyware free.
My System SpecsSystem Spec

21 Oct 2013   #4

Win 7

UPDATE: Super Anti-Spyware found only cookies that it objected to. Downloaded a fresh copy or MAM when I tried to run it, got the same error message as above. Currently running a quick scan with MSert. while looking in the registry HKLM\Software\Microsoft\WindowsNT\CurrentVersion\ProfileList I noticed some entry that I'm not sure about (don't show up in the user list that you would see going through control panel). It is C:\UpdatusUser.Dad-PC. My user name is Dad so that's why I question this user.

Thanks again for all your help.

MSERT just completed the quick scan with no viruses, spyware &/or other potentially unwanted software detected.

I'm going to run the full scan later this evening when I won't be using the computer to see what (if anything) it finds. I have quite a few harddrives so that's why I ran the quick version right now.

Just re-started the computer and Spybot's teatimer says, C:\Windows\system32\jsproxy.dll is either not designed to run on Windows or contains an error.
My System SpecsSystem Spec
21 Oct 2013   #5

Win-7-Pro64bit 7-H-Prem-64bit

Quote   Quote: Originally Posted by Rkramden59 View Post
Thanks TZ, I'm currently running AVGFree, MS Essentials.
You need to Uninstall one of these Antivirus programs,
AVG does not play very well with Internet explorer especially AVG toolbar "If" you use it,
Go to Manage add-ons and Disable it,
Personally MSE and Malewarebytes Pro would be the best combination,
But what ever you decide to keep it really doesn't matter you just don't need both because your actually less secure,
My System SpecsSystem Spec
27 Oct 2013   #6
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1

I would try and re-register IE's dlls. Choose the correct choice for the type of operating system you have (32 bit or 64 bit, you have not filled in your system specs )

SF IE Restorator - Troubleshooting General Issues with IE

You may need to reinstall IE if the installation is damaged

Repair or reinstall Internet Explorer in Windows

A Guy
My System SpecsSystem Spec

 Internet Explorer not starting, email links cannot be clicked.

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