Website email hyperlink trouble

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  1. Posts : 65
    Windows 7 Premium
       #1

    Website email hyperlink trouble


    Greets from Japan ...New computer with Windows 7 and latest IE version . When I click on a email contact hyperlink on websites I am not able to access automatically via Windows Live Mail which my old HP with the same 7 and IE has no problem with . A message pops up in Japanese , something about the mail client ( I ) hasn't correctly installed something or other etcetc...Anyway , I'm pretty sure it's just a matter of correcting some settings in either Live Mail or IE . Anybody have any idea what's up ?
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    No expert sushi but maybe it is the IE version as it is up to 11 now which one have you got? I keep IE9 on my main machine because I have to as work doesn't use higher and to get payroll is the only reason I use it.

    my other machines the 7 & one 8 has IE10 and the other 8 has IE11 as far as i know I did have problems at first when 10 came out. The 11 machine I haven't used as much yet.

    Some system specs would be good mate too. System Info - See Your System Specs
      My Computer


  3. Posts : 65
    Windows 7 Premium
    Thread Starter
       #3

    I am using IE 10 with Windows 7 - exactly the same combo as my 4 year old HP downstairs with which I don't have this problem .
      My Computer


  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #4
      My Computer


  5. Posts : 53,363
    Windows 10 Home x64
       #5

    A message pops up in Japanese , something about the mail client ( I ) hasn't correctly installed something or other etcetc..
    That exact message, in english, may hold the key. Take a screenshot if needed.

    Screenshots and Files - Upload and Post in Seven Forums

    A Guy
      My Computer


  6. Posts : 16
    Win7 x64, Win 8 x32, Mac
       #6

    Re-install your Windows Live Mail, and set it as default mail client.
      My Computer


  7. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #7

    A Guy said:
    A message pops up in Japanese , something about the mail client ( I ) hasn't correctly installed something or other etcetc..
    That exact message, in english, may hold the key. Take a screenshot if needed.

    Screenshots and Files - Upload and Post in Seven Forums

    A Guy
    Missed that point mate
      My Computer


  8. Posts : 65
    Windows 7 Premium
    Thread Starter
       #8

    This problem has existed since I bought the new computer a few months ago , but I was unaware of it until recently when I was planning a trip to Tokyo and accessing various sites from which I wanted to make direct contact via hyperlinks . Sometimes the email address was the link so no problemo but many Japanese sites just have an INQUIRY hyperlink so there is no way to know the email address .

    The settings are as from the factory as I have changed nothing . Livemail is default mail client ; I have checked that .

    Admittedly I am a computer dummy , using the PC for just basic tasks .

    I'll see if I can translate that message that pops up . Technical jargon so not easy .
      My Computer


  9. Posts : 65
    Windows 7 Premium
    Thread Starter
       #9

    A Guy said:
    A message pops up in Japanese , something about the mail client ( I ) hasn't correctly installed something or other etcetc..
    That exact message, in english, may hold the key. Take a screenshot if needed.

    Screenshots and Files - Upload and Post in Seven Forums

    A Guy
    Here is the translation :

    " Because the default mail client is not installed properly, this operation could not be performed . "
      My Computer


  10. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #10

    I would go with what Gekie said mate and uninstall it and reinstall it - the WLM a pain but has to be worth a shot.
      My Computer


 
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