Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Unable to install IE9, 10, OR 11

16 Nov 2013   #1

Windows 7 Home Premium 32 bit
Unable to install IE9, 10, OR 11

Have been unable to update my IE browser. Most recently attempted to install IE11. This is what I got back after browser failed to install.

Problem Event Name: APPCRASH
Application Name: ieexplore.exe
Application Version: 11.0.9600.16428
Application Timestamp: 525b664c
Fault Module Name: MSHTML.dll
Fault Module Version: 11.0.9600.16428
Fault Module Timestamp: 525b9a19
Exception Code: 8000003
Exception Offset: 00469ffd
OS Version 6.1.7601.
Locale ID: 1003
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a789882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad1913Sb953a78882e789

I'm a novice and short of a complete reinstall of my windows 7, sp1, 32 bit program is there anything else I can do? Obviously the problems stems from the MSHTML.dll. Is it missing. Can I replaced it. Thank you

My System SpecsSystem Spec
17 Nov 2013   #2


does the current version of IE crash when you use it?
My System SpecsSystem Spec
17 Nov 2013   #3
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1

Welcome to Seven Forums magworker and GPUHotz.

magworker, I would start with running the System File Checker

SFC /SCANNOW Command - System File Checker

See if it doesn't find and fix any issues. If it says it found error but could not correct them, run it 3 times as mentioned in the tutorial. If that still leaves issues it cannot repair, follow the instructions to post the sfcdetails.txt here

A Guy
My System SpecsSystem Spec


 Unable to install IE9, 10, OR 11

Thread Tools

Similar help and support threads
Thread Forum
Unable to install updates on fresh Windows 7 SP1 install
-Running Windows 7 Ultimate 64bit Service Pack 1 Hello there, I've just built a new computer and am having trouble installing Windows updates on my fresh install. When I go to Windows Update, I get the following message: -- Install new Windows Update software To check for updates, you...
Windows Updates & Activation
Unable to install SP1
Have tried to do the install from Windows update, and from the iso burned to a dvd. neither completes. I get error code 80004005. I have the Win Mail hack from here, and I have tried it with deleting the directory and letting sfc /scannow recreate, and I still get the install fail. win 7...
Windows Updates & Activation
Unable to install Win 7 - clean install
I'm an IT student who got a free Win 7 x64 disk from my school, and I am unable to do a clean install. My system specs are as follows: Intel Core 2 Duo 3.12 Ghz nVidia GeForce 9800 GTX 512 MB PCI-e 320 GB Western Digital HD SATA 1 Gb DDR2 1066 MHz and 2x2Gb DDR2 1066 MHz SDRAM I set my...
Installation & Setup
unable to install sp1
i get this error when installing sp1: 0x800b0100 - TRUST_E_NOSIGNATURE i have run the readiness tool recommend by microsoft but it doesnt fix my issue. i have attached the log file from the system readiness tool. i have disabled my antivirus as well. any help?
Windows Updates & Activation
Unable to install- ANYTHING
Running Windows 7 Home, things were fine for a while but in the apst several weeks I have started to have problems installing anything... its at a point now that I am unable to install ANYTHING without getting an APPCRASH error. I went onto MS help forums and tried to use their...
BSOD Help and Support
Unable to install.
I am trying to install Windows 7 on my laptop. But I keep getting the following error: "Windows was unable to create a required installation folder. Error code: 0x80070017" Does someone perhaps know what this is ? Thanks!!
Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 12:34.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App