Can't connect to one site


  1. o770
    Posts : 16
    Seven Home Premium x64
       New #1

    Can't connect to one site


    Hello. I'm trying to help a friend get her laptop to connect with the bank website again. We don't know what has happened. All ping requests time out even in Safe Mode.
    This is the URL www.santander.com.br that redirects to Akamai servers on my other PCs. Both time out.

    So far, I have done this below. May I please have any help?
    MSE and Malwarebytes complete scans;
    Firewall reset and disabled;
    Internet Options and browser extensions reset;
    All custom bars uninstalled - Bing, Ask etc;
    WiFi adapter driver uninstalled and updated.
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  3. UsernameIssues
    Posts : 10,485
    W7 Pro SP1 64bit
       New #2

    There might be a problem outside of your control.

    www.santander.com.br works fine.
    That website does not redirect to any other site.

    You might want to change your DNS to OpenDNS.
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  4. o770
    Posts : 16
    Seven Home Premium x64
    Thread Starter
       New #3

    Thanks. All I have with me now is the IP of the Akamai servers that my Ping requests were redirected to: 187.87.8.45. That was last night when I tested the website on my own PC on my LAN that worked fine.

    OpenDNS is already set on my router and my friend's laptop is indeed using their servers.
    Just to be clear. Both www.santander.com.br and 187.87.8.45 time out on my friend's laptop - on her LAN and on my LAN. I don't think it's anything about browser options and extensions if the ping requests fail even in Safe Mode. So what could be blocking that site?

    P.S. The redirection is probably caused by the user location.
    Last edited by o770; 05 Dec 2013 at 15:16.
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  6. UsernameIssues
    Posts : 10,485
    W7 Pro SP1 64bit
       New #4

    187.87.8.45 does not respond to ping requests for me
    Nor can I surf to
    http://187.87.8.45/
    or to
    https://187.87.8.45/

    I'm not sure what to make of this whois info for that IP address:
    Whois Search - Domain Name Search | Whois lookup | Availability Checker


    www.santander.com.br and www.santander.com both respond to pings...
    ...but it is possible that we are pinging different servers.
    www.santander.com.br resolves to e2065.b.akamaiedge.net [23.204.232.145]
    www.santander.com resolves to e3769.b.akamaiedge.net [23.204.239.87]

    The HOSTS file could be blocking the website, but it would not block a ping or attempts to surf directly to the IP address. I'm not sure what try next. Let's see what others think.
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  7. o770
    Posts : 16
    Seven Home Premium x64
    Thread Starter
       New #5

    It was the HOSTS file indeed with this entry: 204.2.199.201 www.santander.com.br # gbplugin
    That's the bank's own anti-phishing (junk) software. Well done, Santander!

    Thanks a lot, UsernameIssues! Your help was much appreciated.
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  8. UsernameIssues
    Posts : 10,485
    W7 Pro SP1 64bit
       New #6

    You are welcome
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