Email password not working on my laptop

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  1. Posts : 247
    Win7, home premium, 64 bit
    Thread Starter
       #11

    To Slartybart;
    The log file for maleware is too big and they exceed the limit of the forum by 10%. I can send the ADW log file. I'm sorry it has taken so long to reply but I screwed up mu password manager in the meantime, What should I do?
      My Computer


  2. Posts : 247
    Win7, home premium, 64 bit
    Thread Starter
       #12

    In scrolling through the responses I thought I saw a link you posted to correct email password problems. When I went back, the link was missing. Was I seeing things?
      My Computer


  3. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #13

    No sweat Bill,

    If you look at the log files and it reports nothing found, no need to post the log, but please do confirm a clean scan. If nasties were found, you can cut and paste the names.

    Otherewise, I'm still interested in the Thunderbird configuration. Oftimes the port #is wrong due to SSL - sometimes there's a typo (I've done it and scratched my head repeatedly).

    Just be sure no personal information is presented such as your eMail address - you can use Paint to select and Delete anything private.
    Retiredbill said:
    To Slartybart;
    The log file for maleware is too big and they exceed the limit of the forum by 10%. I can send the ADW log file. I'm sorry it has taken so long to reply but I screwed up mu password manager in the meantime, What should I do?
      My Computer


  4. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #14

    Must have been seeing things

    I don't recall any links that correct eMail pw issues. The only one I can think of would be the Service provider's PW reset. I don't recommend that now - it would only add a new variable.

    You can still receive mail - right?
    Retiredbill said:
    In scrolling through the responses I thought I saw a link you posted to correct email password problems. When I went back, the link was missing. Was I seeing things?
      My Computer


  5. Posts : 247
    Win7, home premium, 64 bit
    Thread Starter
       #15

    Yes I can receive emails and I can use web mail that requires the same password.
      My Computer


  6. Posts : 247
    Win7, home premium, 64 bit
    Thread Starter
       #16

    To Slartybart;
    I tried to copy the server settings on Thunderbird but I cannot so I don't know how to give the info to you. Incidentally, I have checked the listings for both the server and the SMTP side by side and they are identical. I will still send the info if you can tell me how to do it.
      My Computer


  7. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #17

    Have you tried deleting cookies (Thunderbird email) on the laptop?

    If Malwarebytes' found a lot of malware on the laptop, then it's possible that your Thunderbird email account has blocked you from sending from that computer.
      My Computer


  8. Posts : 247
    Win7, home premium, 64 bit
    Thread Starter
       #18

    I had already deleted all cookies and I checked and there aren't any. As to the malware, most of the log listing consisted of corrections to the registry and shortcuts. There was little or few actual malware. If you want to look at it, I could eliminate all the registry and shortcut entries and send the rest so it would fit on a reply page.
      My Computer


  9. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #19

    You can attach the text log, using the 'paper clip icon' and up loading it. It should appear in your next post. Read instructions here: Windows 7 Help Forums - FAQ: Reading and Posting Messages
      My Computer


  10. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #20

    Open the configuration window(s) in Thunderbird and grab a screen shot of each (servers and ports)
    See Screenshot with Paint
    Option 2 (Active Window) is best

    Place the malware logs in seperate zip files and attach (paperclip on post menu) them in a new post on this thread- compressing might get you below the forum threshold.
      My Computer


 
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