Needed to uninstall Chrome completely; reinstalled version won't run

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  1. Posts : 394
    Home Premium 64 bit
       #1

    Needed to uninstall Chrome completely; reinstalled version won't run


    I had (have?) a rogue search engine on my system highly problematic to remove, so was advised elsewhere to remove Chrome with Revo, after which I used CCleaner. By both processes I thought Chrome would be no more.

    I reinstalled Chrome, downloading from Google not a third party. Installation succeeded but Chrome is unusable. I attempt to sign in, I am directed to https://accounts.google.com/ServiceL...l%3Fsource%3D1
    but after a while "Web page not available" appears. Attempts to link to other web sites result in similar failure.

    I have looked in the Google product forums, where of late very like questions have been asked, and have received scant or no replies. Therefore my questions are:

    have I done enough to completely, utterly remove the old version, and if not what more should I do:
    if my un-installation was sufficient, why I the reinstalled application failing to run?

    Please, what can I do to make it run? Ideas, please, friends!
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Is your system free of malware?
      My Computer


  3. Posts : 394
    Home Premium 64 bit
    Thread Starter
       #3

    Good question! But judging from the number of cleaners and all sorts of things run on advice of the Bleeping Computer site, I would hope the system is clean. But who can ever be sure with malwares' skills at disguise?
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    I'd say thats OK then. Did they get you to run something to flush/reset your DNS?
      My Computer


  5. Posts : 394
    Home Premium 64 bit
    Thread Starter
       #5

    Not sure, but ATM I cannot log in to that site. Maybe I'd should do that now?
      My Computer


  6. Posts : 394
    Home Premium 64 bit
    Thread Starter
       #6

    I should say that the problem is that either I am told no user name has been input or the password is incorrect. I am trying to sort that out with BC's customer service/admin.
      My Computer


  7. Posts : 1,413
    Windows 7 Home Premium 64Bit
       #7

    what programs did they recommend you run?
      My Computer


  8. Posts : 394
    Home Premium 64 bit
    Thread Starter
       #8

    Here is the list and some other info
    MiniToolbox to (Flush DNS
    Reset FF proxy Settings
    Reset Ie Proxy Settings
    Report IE Proxy Settings
    Report FF Proxy Settings
    List content of Hosts
    List IP configuration
    List Winsock Entries
    List last 10 Event Viewer log
    List Installed Programs
    List Users, Partitions and Memory size
    List Devices (problems on)

    Security Check by screen317

    Download Autoruns and Autorunsc

    Malwarebytes

    Adwarecleaner

    JRT

    Namebench (as previous scans revealed DNS issues. However that was abandonned due to hanging or time being taken to find suitable DNS. I use my ISP's).

    FarbarServiceScanner

    TDSS killer

    MS Safety scanner

    ESET online scanner

    SystemLook

    Then was asked to "Open Elevated command and copy and paste the lines below one at a time and hit enter.

    del /f /s /q "C:\Users\Gordon\AppData\LocalLow\Microsoft\Internet Explorer\DOMStore\GC4RHTR3\search.findwide[1].xml"

    del /f /s /q "C:\Users\Gordon\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\4Q31R0UV\cannot-get-shot-of-findwide-search[1].htm"

    del /f /s /q "C:\Users\Gordon\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UU1EG0UN\FindWide_32[1].png"

    del /f /s /q "C:\Users\Gordon\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2NRD12SD\FindWide_16[1].ico"

    and save all of my bookmarks in chrome and the un install reboot and re install

    Asked to remove Chrome with Revo uninstaller

    Reinstallation brought about the current problem and assistance was sort by rep from another

    His advice:

    Close all Chrome windows and tabs.
    Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
    Click Programs and Features.
    Double-click Google Chrome.
    Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.

    Install fresh copy.

    Go here: How to reset Internet Explorer settings and run "FixIt" procedure.
    You can use ANY browser to download "FixIt" file.
    Make sure you follow ALL steps listed there.
      My Computer


  9. Posts : 1,413
    Windows 7 Home Premium 64Bit
       #9

    thats a pretty extensive list mate, chances are your not infected mate
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #10

    They covered everything by the looks of it.....including resetting the HOSTS file and flushing the DNS cache in case it was poisoned. Did anything they asked you to run actually locate any malware?
      My Computer


 
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