Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Need AOL help: upgraded from IE7 to IE9, but useragentstring shows IE7

01 Feb 2014   #21
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Is there a misunderstanding here?

When you talk about AOL, are you referring to the AOL desktop?

AOL Desktop Version 9.7 - Download It Today!

From looking at your screenshots it looks like it is to me.


My System SpecsSystem Spec
.
01 Feb 2014   #22
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by derekimo View Post
Is there a misunderstanding here?

When you talk about AOL, are you referring to the AOL desktop?

AOL Desktop Version 9.7 - Download It Today!

From looking at your screenshots it looks like it is to me.
AOL 9.7 is installed on the Windows 7 laptop in Boston, where that particular screenshot was taken to see just what "useragentstring" would be on that machine.

But I upgraded the Vista machine in Florida only to AOL 9.5, because it's "less intrusive" and works fine. Kind of the last "standalone" AOL which is NOT a "desktop", as I understand it. I have several other friends who are long-time AOL users and they won't leave 9.5 even though both are running on Win7.
My System SpecsSystem Spec
01 Feb 2014   #23
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Using normal ie9,
Click on the Gear symbol on the top right and click on Manage add-ons,
Click on Show All add-ons,
Post a screen shot of the pages on Toolbars and Extensions.
My System SpecsSystem Spec
.

01 Feb 2014   #24
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Yeah, I wasn't so much concerned with the version as I was trying to point out that the AOL you are talking about is separate from IE itself.
My System SpecsSystem Spec
01 Feb 2014   #25
andrew129260

Windows 10 Pro
 
 

Why are you using the AOL software at all? Do you have dialup? It is unnecessary if you have high speed internet. Its complete bloatware to begin with. You can check your email by going to aol.com or using windows live mail or another email program.

Aol software is your issue, so uninstall it. Aol software is completely unnecessary and will slow down your pc.

Use internet explorer or another web browser if you wish.
My System SpecsSystem Spec
01 Feb 2014   #26
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by andrew129260 View Post
Why are you using the AOL software at all? Do you have dialup? It is unnecessary if you have high speed internet. Its complete bloatware to begin with. You can check your email by going to aol.com or using windows live mail or another email program.
Of course. All this is true. And in fact when they travel and check into a hotel and use the hotel's "office" computers they check their mail using AOL.COM web mail through whatever browser happens to be on that machine.

But people are creatures of habit, especially long time AOL users. They will never give up that "comfortable feeling" of something familiar, including the cartoony icons, etc. That's what makes them know how to do things and what it should look like. And that's EXACTLY what AOL wanted when they developed this crap.

So... "the customer's always right" (when possible). Hence, I am trying to fix a browsing problem dealing with a web page "viewed in a browser" triggered by a link in an email being read through AOL's "read" email client, all launched within their AOL 9.5 ecosystem.

That's what "the client" grew up always using, and so that's what "the client" wants.

Ever have to deal with WAF?? (she's not mine, but you get the point)
My System SpecsSystem Spec
01 Feb 2014   #27
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

I'm beginning to wonder if I should have upgraded to 9.5 using more of a "clean install" option, rather than "upgrade an existing install on this machine" (which of course made the most sense).

That's how it automatically transferred everything from the 9.1 setup to the new 9.5 setup, with me doing ZERO.

I just wonder now if since the 9.1 setup was on IE7, whether that also got copied into the upgraded 9.5 environment, and whether that would not have happened if I'd taken some kind of a cleaner install option. But I wanted that "organizer" and all settings to be automatically moved to 9.5. You wouldn't think the environment issue of IE7 vs. IE9 would be "fixed", and not automatically upgraded as well if that was the current situation following a MS Windows Update.


I also investigated this particular MS page regarding a very similar issue, where IE9 was always presenting itself as IE7. The "solution" was to DISABLE the presumed checked option to "ALWAYS display Internet pages in compatibility mode".

Well, if that option WAS checked then I could understand the resulting behavior.

But in fact, that option was NOT checked. It was un-checked.

And besides, the "problem Nordstrom page" displays PERFECTLY when using external IE9 on the machine. It's only when running underneath AOL as a browser window that it presents itself as IE7.

So either there's a way for AOL to force IE to run in compatibility mode, or something about the upgrade of AOL from 9.1 (with IE7 at that time) to 9.5 (which now has IE9 running in the Vista machine) is forcing IE9 under AOL to announce as IE7 and compatibility mode. Again, this is what I want to turn off and reset... if anyone here knows what I'm talking about, and how to do it.

Can't believe I'll have to wander off of SevenForums and onto an AOL forum to see if this is a known issue with a solution.
My System SpecsSystem Spec
01 Feb 2014   #28
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Valid points, whether or not the computer in question is yours. The issue is now clearer and getting rid of AOL software is not an option.

Sorry, I don't have an answer for you but I hope you find one now that things are clearer for those looking at this thread.
My System SpecsSystem Spec
01 Feb 2014   #29
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Just found this VERY interesting web page on the useragentstring.com web site.

It shows that using AOL 9.5 there is no way IE9 can be presented properly in the "useragentstring" value!!

Apparently, you must be using AOL 9.6 in order to present even IE8 (which is the maximum value possible with AOL 9.6). This is higher than IE7, and may well be acceptable to the Nordstrom site which doesn't support IE7 any longer.

And you must be using AOL 9.7 if you want to present IE9.

Well, she's already used to running with AOL 9.7 on her Windows 7 laptop with IE10, and she's therefore used to it. Interestingly my earlier screenshot from that laptop actually showed IE10, not IE9 which is shown on this page as the so-called highest value which is valid. So maybe this page is a bit out of date.

But if it is the version of AOL itself which is the limiting factor, and 9.6 or higher is required to communicate an IE higher than 7, it's certainly worth a try. Seems like there's nothing to lose. Worst case, no change.

I'll report back after the current 140-item Windows Update (first one after Service Pack 2!) completes. Could be a while.
My System SpecsSystem Spec
01 Feb 2014   #30
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Good find, hope that fixes it for you.
My System SpecsSystem Spec
Reply

 Need AOL help: upgraded from IE7 to IE9, but useragentstring shows IE7




Thread Tools




Similar help and support threads
Thread Forum
Win7(64bit) shows 3gb RAM usable but Vista (32bit) shows full 4gb Ram
I own an old Packard Bell Easynote MX37 laptop which was running Windows Vista Basic (32bit !!). I only use it now and then and decided to get a few more years life out of it and do some upgrades. It has an Intel T2390 Pentium 1.86ghz CPU (itís a dual core). It used to have 3gb RAM (1x 1gb and...
Hardware & Devices
Win7 connection icon shows 802.11n, but ASUS utility shows 802.11ac!
Win7pro 64bit, USB-AC56 adapter plugged into USB3.0 The windows connection icon in the task tray shows an 802.11n connection. But the ASUS "WLAN Control Center" utility shows 802.11ac. Are they both trying to control the connection? ASUS is a nightmare for driver installation.
Network & Sharing
12gb ram shows in bios, only 4,6,or 8 usable shows in windows
Hi guys. I just upgraded my processor to an AMD 8350. It replaced my Phenom. This is the 3rd day the new processor has been in the computer. First two days everything went fine. Ran Prime 95 and IBT to make sure i was up and stable. This morning (3rd day) got up, turned on the computer, and now i...
Hardware & Devices
Upgraded my CPU now it shows up as AMD model unknown help
I just upgraded my CPU to AMD Athlon 11 245 2.9GHz dual core and what a difference in speeds the only problem is a very small one when in system it shows up as AMD Processor model unknown 2.9GHz. When I run CPU-Z it shows everything about this processor even the model number but it shows nothing...
Hardware & Devices
HDD shows up, shows data, no folders or files visible
I just reinstalled Windows 7 64bit after a crash. I reconnected my second HDD to the machine where prior to the crash I stored all my photos and music. The problem is that there appears to be no folders or files visible in the drive, despite it showing over 300GB of used space. See the...
Installation & Setup


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 05:05.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App