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KenBaynham · 18 Feb 2014

I tried to get NVidia report just get the PC unable to download message as in screen shot. I'll try communicating with Bullguard.

Thank you all for all your advice and tips.

Best Regards Ken

whs · 18 Feb 2014

ThrashZone said:

I rolled back to ie10 a few days ago because it started acting up,
Not sure what your running Wolfgang ?
Cheers.

I am on 10

ThrashZone · 18 Feb 2014

You can get or check your Graphics driver here,
Nvidia Drivers & Downloads - Nvidia
According to your spec's this is what you have,
NVIDIA GeForce GTX 650 Ti BOOST
But please run sfc/scannow as whs has recommended

It might help to backup a bit and ensure the underlying system is healthy.

1. Click Start

2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: SFC /SCANNOW Command - System File Checker

KenBaynham · 18 Feb 2014

Thanks for NVidia info Thrash but I think I am sorted.

Things were getting worse I seemed to be losing all my drivers one at a time. My printer which I used yesterday wasn't recognised, my taskbar became one dimensional with a white background and widows which I had updates from yesterday was telling me it couldn't update. The list goes on my system was falling apart.

I contacted Bullguard and they have a live chat window. I was able to communicate with a very clever young lady called Milana. I told her of the Windows compatibility theory but she thought it was unlikely. After a period of questions and scans she asked if she could access my system and ran loads of utilities including a new windows fixit utility which detected 41 issues. I had to go to a meeting so had to leave Milana to it. I have just returned and every thing appears to working I am so impressed. I will try and contact Milana tomorrow and if I can will let you know what she found. In the meantime thank you all so much for all your help I am just so grateful to you all.

Best Regards Ken.

ThrashZone · 18 Feb 2014

Thank you for the update and any in the future on the issue,
Your quite welcome and come back anytime,
Security chat is a good thing if it's available and fortunately it was in your case

Cheers.

KenBaynham · 18 Feb 2014

Just contacted Bullguard again but Milina has gone off duty. Only information I could get was that it was a system corruption but no explanation as to why.

Thank you all this is an excellent forum.

Layback Bear · 18 Feb 2014

KenBaynham I don't think Bulldog people will ever blame their program but make sure you stay in contact with Milana. Her answers could be very helpful.

andrew129260 · 19 Feb 2014

Based on what I have read here, it seems to me that this machine is infected with malware. Call it a gut feeling.

I suggest we take a look further into your pc.

Please do the following:

1.) Please download AdwCleaner by Xplode and save to your Desktop.

Double click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
Click on the Scan button.
AdwCleaner will begin...be patient as the scan may take some time to complete.
After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
Copy and paste the contents of that logfile in your next reply.
A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

2.) Please download Junkware Removal Tool to your desktop.

Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.