HELP required on Live mail

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  1. Posts : 7
    Windows 7 Ultimate x64
       #1

    HELP required on Live mail


    Hi

    Having major problems which I cant seem to find the answer for despite trawling the net and you tube for the answer. All of a sudden Live mail has stopped working

    I get the fault message as follows

    Problem signature:
    Problem Event Name: BEX
    Application Name: wlmail.exe
    Application Version: 15.4.3555.308
    Application Timestamp: 4f59707e
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 080006d0
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 2057
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    I have followed some help from the internet, like deleteing KB2670838 file (not on my system so that didn't help !! )
    Followed other advice, check in safe mode, reinstall etc, disable firewall etc and all to no avail.

    PLEASE could someone over any help.

    Running Windows 7 64bit, Internet explorer 11 Norton AV

    Thanks
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    Did you try a system restore from before the problem?
      My Computer


  3. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Yep, this is proving to be a real issue lol
      My Computer


  4. Posts : 17,796
    Windows 10, Home Clean Install
       #4

    If it were me, to possibly solve, and to diagnose. I would make a system restore point and then try another email client. There are many.
      My Computer


  5. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #5

    I have thought of that, perhaps using outlook but hate the fact that something is stopping it working and not knowing?

    Don't know whether its related but have a strange issue with internet explorer 11, running google tool bar and although I have cancelled the various options like spell checker and autolink, EVERY time I start the programme they come back again, come back vista all is forgiven !!
      My Computer


  6. Posts : 17,796
    Windows 10, Home Clean Install
       #6

    In a recent software install, you probably did not untick the box install Google Tool bar. I know that I do not want any tool bars. You can download malwarebytes, and possibly it will remove it.
    Try Malwarebytes first and use it once a week
    If it does not work with google, try this
    https://support.google.com/toolbar/answer/9231?hl=en
      My Computer


  7. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #7

    I wanted the toolbar as I like using autofill and the search engine, I turned off some of the features and every time I start the browser they come back again !!
      My Computer


  8. Posts : 17,796
    Windows 10, Home Clean Install
       #8

    I do not think that there is a way to keep it turned off permanently. It is for reasons such as that, as well as security, I prefer not to have it on my computer. There are many people, however, that disagree with me and like Google. I told you what I know, it is now up to you to decide.
      My Computer


  9. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #9

    I can live without google toolbar with still trying to get livemail to work, suggestions all welcome
      My Computer


  10. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #10

    Hi see if this has any positive effects,
    Windows Essentials has stopped working - Microsoft Community
      My Computer


 
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