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Windows 7: IE 10 crashes

02 Mar 2014   #1

win 7 64 bit home premium
IE 10 crashes

I am a reasonably sophisticated user. I have IE 10 on my laptop (win 7 home prem) and IE 9 on my desktop (win 7 enterprise). Both are running Trend software although different versions. I have disabled tabs on both computers.

My problem....both IEs crash unpredictably, and when they do (IE has stopped responding) they close all windows. And I lose work.

I have searched for solutions, and most sites say the same thing

reset your browser (I am tired of this)

manage your addons (I have very few active ones)

sadly, the addons cannot be copied and pasted
and knocking them off has not seemed to make a difference

very few sites suggest looking at the event viewer, but here is the latest
- <Event xmlns="">
- <System>
<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>




<TimeCreated SystemTime="2014-03-03T01:21:16.000000000Z" />




<Security />


- <EventData>










<Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>





using the Microsoft event online help yields nothing

I certainly cannot figure this out. Chrome doesn't seem to have the problem.

So it seems to me that MS has a real issue here with general compatibility. But in the meantime, is there anything that I can to to debug this without resetting my IE every day?

My System SpecsSystem Spec
02 Mar 2014   #2

Win-7-Pro64bit 7-H-Prem-64bit

Not sure but the issue could be tied to this,
McAfee, Trend Micro fix flaws in their antivirus software - Computerworld
If you use Winkey+R,
iexplore.exe -extoff

Does the issue repeat ?
Mcafee or Trend Micro are not all that popular here
Good security combination,
My System SpecsSystem Spec
02 Mar 2014   #3

win 7 64 bit home premium

Thanks for the note

I also have a win xp computer. Also Trend (the pattern here is my work requires me to use Trend to permit VPN access). IE 8. NEVER happens.

There are some other funky behaviors.

I was going to add that it NEVER happens on laptop when opening the first IE browser, but it did right after I posted the last message.


Sometimes, but not every time, when I change IE pages URLs, I get a new IE window that closes the window where I clicked. Again, never happens on the XP computer and IE 8. Really odd.
My System SpecsSystem Spec

02 Mar 2014   #4

Win-7-Pro64bit 7-H-Prem-64bit

Hi thanks for the additional information,
Lets go back to the reset process,
What do you do first thing after resetting ?
Do you re-activate any toolbars/ browser add-ons...
Please post a screen shot of the Show all add-ons pages so we can see them,
There's a link to show you how if you need to refer to it,
ie9 and above added many new security features which often clash with third party av's especially the two mentioned prior,
It also added Gpu rendering to the mix,
Internet options/ Advanced/ Uncheck the top box to use software rendering,
My System SpecsSystem Spec
02 Mar 2014   #5

win 7 64 bit home premium

I haven't reset for a while. I hate that process, since it resets lots of advanced things and then stuff from work doesn't work.

I am running 64 bit OS.

Here is something interesting. I opened this as the 3rd IE window. Things looked ok. Clicked on my google bookmark, and the menu bar disappears. See screen shot 1.

right click on top of IE, uncheck, then recheck menu bar, and its back.

screen shots 2-4 have the addons. it is embarrassing to see all of these. the problem existed prior to adblock and google talk. I cannot check office computer tonight, and, well, the IT boys came and got it before I went out of the country two weeks ago since it -well- died. on the morning when I was leaving, we had a phase go down on one of our segmented power distribution panels. my office is right next door to the "substation." the mobo got trashed. supposedly, I get my computer back tomoro with the same harddrive.

Attached Thumbnails
IE 10 crashes-sshot1.jpg   IE 10 crashes-sshot2.jpg   IE 10 crashes-sshot3.jpg   IE 10 crashes-sshot4.jpg  
My System SpecsSystem Spec
02 Mar 2014   #6

win 7 64 bit home premium

That bizarre behavior....where a click on a bookmark opens a new IE browser and closes the old one.....

that happens only on the FIRST URL change after opening a new IE window. Never on any subsequent click or new URL entry.

Lots of odd MS behaviors here to which I had really not paid attention.
My System SpecsSystem Spec
02 Mar 2014   #7

Win-7-Pro64bit 7-H-Prem-64bit

Thanks again,
I would Uninstall All of the BHO's via disable then uninstall a program,
Anything that is Not available/ Verified same thing as above, except for the obvious Microsoft ones OneNote...
IE TagFactory seems interesting so do the Classic ie settings and toolbar ?
Reset using this process,
Reset process first opening Internet explorer
Confirm which add-ons are enabled via Show all-add-ons after,
You might want to use this and post the scan results before resetting,
Review Jacee’s instructions to run Adwcleaner here on post#7,
Ignore the title of the thread,
Or download it from
Screen shot of the download button to use for Adwcleaner
My System SpecsSystem Spec
03 Mar 2014   #8

win 7 64 bit home premium

Ran the AdwCleaner program
here is the log

# AdwCleaner v3.020 - Report created 03/03/2014 at 12:47:20
# Updated 27/02/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : TestUser - TOSH14
# Running from : C:\Downloads\Computer Utils\AdwCleaner.exe
# Option : Scan
***** [ Services ] *****

***** [ Files / Folders ] *****
Folder Found C:\Program Files (x86)\Toolbar Cleaner
Folder Found C:\Users\Administrator\AppData\Local\Temp\boost_interprocess
Folder Found C:\Users\TestUser\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Toolbar Cleaner
***** [ Shortcuts ] *****

***** [ Registry ] *****
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Found : HKLM\Software\caphyon
Key Found : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Found : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Found : HKLM\Software\
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\heoldelcflnigdllmlopiefhkkobendj
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Toolbar Cleaner
Key Found : HKLM\Software\PIP
Key Found : HKLM\Software\Toolbar Cleaner
Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
***** [ Browsers ] *****
-\\ Internet Explorer v10.0.9200.16798

-\\ Google Chrome v33.0.1750.117
[ File : C:\Users\marozner\AppData\Local\Google\Chrome\User Data\Default\preferences ]

[ File : C:\Users\TestUser\AppData\Local\Google\Chrome\User Data\Default\preferences ]

AdwCleaner[R0].txt - [2287 octets] - [03/03/2014 12:47:20]
########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [2347 octets] ##########
My System SpecsSystem Spec
03 Mar 2014   #9

Win-7-Pro64bit 7-H-Prem-64bit

Interesting entries it found,
I might need to get you moved to the Security section to get an expert to evaluate them,
Run this one and see what it finds,
My System SpecsSystem Spec

 IE 10 crashes

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