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Windows 7: Windows Live Mail - emails disappeared in storage folders

14 Mar 2014   #1

windows 7 starter
Windows Live Mail - emails disappeared in storage folders

During a six week holiday I've been accessing my emails from a Kindle and pretty sure I've not deleted anything, but returning home I opened Windows Live Mail to find all the storage folders intact, but the subfolders have disappeared.

i.e. If I open a folder I find all the emails under it. But if I open a folder marked 'Groups', under which there were four sub-folders (e.g. tennis, bridge, etc) then there's no emails in them. The emails under those folders are nowhere to be found.

So, going on the Internet to Hotmail, and opening my email account there, I find the storage folders intact with all of the missing emails (phew!).

How can I restore them to WLM on my PC? I've tried 'synchronisation settings' and doing manual 'send/receive' but no joy. I've checked and they're not in the 'deleted' section.

But they exist on my PC when I did a search for .eml files. In fact under App Data\Local\Microsoft\Windows Live Mail\Hotmail I then find all of the sub folders entirely intact with contents. How can I restore them to the Windows Live Mail application?

So I manually created the missing sub-folders in Windows Live Mail and then tried a 'send/receive' but still no joy.

Baffled ... all advice most welcome and gratefullu received.

My System SpecsSystem Spec
14 Mar 2014   #2

windows 7 starter

Answered my own question in the end. Went into Windows Live Mail and deleted the email account. Then added the email account, waited for synchonisation to finish with the server and, hey presto, everything is recovered and restored and all the subfolders and contents are there. I have absolutely no idea what happened, what the glitch was, but just wanted to report how it got fixed.
My System SpecsSystem Spec
04 Feb 2016   #3

W'7 64 bit

So I have the same issue: W's Live Mail 2012 randomly deletes emails I've saved in sub-folders that I've created under "Save".

Have searched all mail "Storage" folders on my computer and they are not there. My email is forwarded to W's Live Mail on my computer via POP3 from my Internet provider. No one else has mentioned POP3 that I'm aware of, so I'm curious if this makes a difference? (I've checked the storage folders which show the name of my provider as well, and the emails are not there either.)

My Internet/email provider cannot offer a solution as they claim it's a Windows problem. We all need to know HOW TO PREVENT THIS FROM HAPPENING AGAIN. HELP!!!
My System SpecsSystem Spec


 Windows Live Mail - emails disappeared in storage folders

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