New
#1
Problems with internet access
Had this problem the last few days and have tried everything I can think of.
When I open the internet browser (Internet Explorer 11) it may or may not
open a website and then stops working, no message comes up just the spinning
blue "O". I have checked all the cables in and out of the router and all is ok.
all the lights on the router are green.
I don't know if the problem is in the browser or my internet provider (AOL).
I did phone AOL yesterday and they did a test on my line and found no problems.
The computer is now in Safe Mode-with internet access and everything works.
I just don't know where to go from here.
Any help will be appreciated.