Live Mail update - event log error message


  1. Posts : 258
    Windows Home Premium (64)
       #1

    Live Mail update - event log error message


    Today, I saw a pop-up notification from Windows Live Mail that there was a Live Essentials update.

    (a) the icon in the task bar got whacked so I had to re-pin it (from the Start menu)

    (b) I saw the error (2359302) below in the Event Logs; looking back I had the same error when initially installing Live Mail. I have not noticed any problems but wonder what it is. Could it be that I have not installed that update?

    I have automatic Windows Updates turned off, but have done some individually.
    Attached Thumbnails Attached Thumbnails Live Mail update - event log error message-wle_update.png  
      My Computer


  2. Posts : 4,566
    Windows 10 Pro
       #2

    Try downloading the update manually, that is what I did without any problems:

    Windows Essentials - Download Windows Live Essentials

    It will update and fix any problems with the previous programs.
      My Computer


  3. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #3

    The event entry points to KB2120976: Streaming issues that are related to Microsoft Media Foundation in Windows 7

    The error code, 2359302, points to a MS installer issue

    I don't think either is directly related to Windows Essentials (Live).

    I suggest the following:
    1. Please follow the instructions in OPTION TWO of SFC /SCANNOW Command - System File Checker
      Attach the entire CBS.log to a post (you might have to put it in a compressed folder / .zip)
    2. Configure WU as shown below:
      Live Mail update - event log error message-wu-settings.png
    3. Then I would manually run Windows Update (WU) and install all critical, important, and recommended offers.
      I hide optional updates offered for Bing and Silverlight - right click on the update in WU and select hide
      My Computer


 

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