Explorer 11 does not work after cleaning with antivirus

smoking84 · 29 Apr 2014

Hello unfortunately, after scanning with Panda Cloud Cleaner , ( the scan was routine and I do not have the infected PC , everything worked fine ), I also deleted 5 Unknown Autorun files that were to be required of the Explorer 11 since shortly after he started giving me problems of all sorts. Meanwhile, when I opened the browser, the processor was working erratically , reaching 51% at idle, then the download does not work anymore , clicking on sites such as Mega or others, but Microsoft is not the bar at the bottom with options to save the file . When Google asks me to set it as the default search engine , click on " No thanks" but when I open the page the banner keeps appearing as before and no various other similar problems. Also the pages where I Loggo does not save , and the history is gone , there are not even the folders column is empty!

So I decided to try uninstalling and reinstalling IE11 , but I have not solved even with IE10 gives me the same problems , including the processor is overworked when I surf on the browser, I also tried to remove the 10 and everything works with IE9 , history, can not download etc. .. very strange?

I would not use the 9 because it is obsolete, but to remedy the problem

I tried to go to Internet Options > Tools> Advanced > Reset but still no results, I can not download the file. I also tried to check in Security> Custom Level to see if it's on the download file, and everything is ok, SFC/SCANNOW is all ok, how can I solve these problems?

I only have problems with Explorer, but Firefox everything is ok, downloading and surf without any problems, but my default browser is Explorer then I would try to solve. Thank you so much!

ThrashZone · 29 Apr 2014

smoking84 said:

I also deleted 5 Unknown Autorun files that were to be required of the Explorer 11 since shortly after he started giving me problems of all sorts.
!

Hi,
How exactly did you do that ?

smoking84 · 29 Apr 2014

ThrashZone said:

smoking84 said:

I also deleted 5 Unknown Autorun files that were to be required of the Explorer 11 since shortly after he started giving me problems of all sorts.
!

Hi,
How exactly did you do that ?

I do not remember exactly, i selected unknown autorun program at the end of scan. 5 file, i see the log saved of scan, but i do not see anything of IE11, i post the log of scan

nknown. FILE: C:\WINDOWS\SYSWOW64\ASGT.EXE to be deleted.

Unknown. REGKEY: HKLM\SYSTEM\CurrentControlSet\Services\ASGT. Key to be deleted.

Broken Link. FILE: File not found:P:\REGISTRY MECHANIC\REGMECH.EXE "\F" to be deleted.

Broken Link. TASK: Task\[RMSchedule.job]. Task to be deleted.

Broken Link. FILE: File not found:C:\WINDOWS\AUTOKMS\AUTOKMS.EXE "" to be deleted.

Broken Link. TASK: Task\[AutoKMS.job]. Task to be deleted.

ThrashZone · 29 Apr 2014

Hi,
The adage goes like this,
If you don't know what it is don't delete it if using Autoruns,
autoruns,
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
What not to uncheck,
http://forum.sysinternals.com/topic5226_page4.html
http://forum.sysinternals.com/faq-common-autoruns-issues_topic4719.html

How long ago was this ran ?
System restore to an earlier time might be a good idea to try ?

smoking84 · 30 Apr 2014

ThrashZone said:

Hi,
The adage goes like this,
If you don't know what it is don't delete it if using Autoruns,
autoruns,
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
What not to uncheck,
*** What to uncheck and what not. *** - Sysinternals Forums
http://forum.sysinternals.com/faq-common-autoruns-issues_topic4719.html

How long ago was this ran ?
System restore to an earlier time might be a good idea to try ?

With this software i can restore the autorun missing?

ThrashZone · 30 Apr 2014

Hi,
I was really asking if that was what you used,
You referred to the program you used as "Unknown autorun" ?

smoking84 · 30 Apr 2014

I wanted to do a system restore, but the earliest date is April 27 11pm hours but the damage I've done April 27 in the morning!!

if I click "show more restore points" do not come out of the older. It is normal?

Slartybart · 30 Apr 2014

ThrashZone said:

Hi,
I was really asking if that was what you used,
You referred to the program you used as "Unknown autorun" ?

@Thrashzone: I think Smoking84 selected the option to clean unknown autoruns in Panda. I don't think the member used autoruns.

@Smoking84: No, autoruns will not repair the damage.

Please post two screen shots of System Protection Restore Points (RP)
1 - where it shows the most current RP
2 - where it shows older RPs

It appears to me that more is going on with your system than just what was highlighted when you ran Panda. None of those objects deleted would cause IE to behave as you describe

Unknowns:
ASGT appears to be Asus GPU Tweak

Brokens files and associated tasks:
RegMechanic is a 3rd party tweaking utility - these are never recommended.
-> Task\[RMSchedule.job]

AUTOKMS.EXE: might be a virus, at least a Potentially Unwanted Program (PUP)
Malware scan of AutoKMS.exe (AutoKMS) 53d5c81eee1d9397ad6657088a49d72343022203 - herdProtect
-> Task\[AutoKMS.job]

Please follow this tutorial:
SF Diagnostic Tool - Using for Troubleshooting and attach the SF_DD_MM_YYYY zip folder to a new post on this thread.

Run AdwCleaner to follow-up on what Panda reported (AutoKMS might be malware)

Follow steps I, II, and III (Download, Scan, and Clean) in this tutorial on the author's site: How to use AdwCleaner version 3.x

Post any logs here on SevenForums - not on the General Changelog Team (GCT) site. SevenForums members might ask you to launch other on-demand scanners that are not familiar to GCT.

When your system is clean of malware, launch AdwCleaner a final time and click the Uninstall button.

Thanks

Slartybart · 30 Apr 2014

smoking84 said:

I also tried to remove the 10 and everything works with IE9 , history, can not download etc. .. very strange?

I would not use the 9 because it is obsolete, but to remedy the problem

I tried to go to Internet Options > Tools> Advanced > Reset but still no results, I can not download the file. I also tried to check in Security> Custom Level to see if it's on the download file, and everything is ok

Just so I'm clear.... you rolled IE back to version 9 and everything works as it should, including downloads.

I understand not wanting to stick with IE 9, but I had some issues with IE 10 and then IE 11 when they first came out and had to roll back. I just today moved back up to IE 10. The IE 10 update required a platform update and I think that in combination to the way IE works and is configured caused the issue on my HP.

If you're still on IE 9, and I recommend stating on 9 until things are sorted out,
1. Check the shortcut - IE 9 should point to the (x86) programs folder and start in the same
2. Please run a manual Windows Update (WU) and accept / install all offers. Run WU until it offers no updates.

Restart your machine - post when you've caught up to the requests / suggestions I've made.

Thanks

andrew129260 · 30 Apr 2014

I do not think this is a panda issue. I think this is something else wrong with internet explorer or malware.

Questions to answer:

Do you have protected mode enabled in internet explorer?
Does safe mode with networking show the same issues?

Steps to do:

1.) Run a full scan with panda cloud antivirus again. Remove anything found.

2.) Download herdprotect:

Download herdProtect - Free Anti-Malware Platform

Then run the scan, when it finishes, save the results per the screenshot below. Then upload the log here.

DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

3.) Run sfc /scan now using option 2 in this tutorial: SFC /SCANNOW Command - System File Checker

4.) Most people that run the offline installer seems to fix their internet explorer issues with version 11.

See here:

http://windows.microsoft.com/en-us/i...wide-languages

Download using firefox or internet explorer 9. Install and then restart.