Explorer 11 does not work after cleaning with antivirus

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  1. Posts : 49
    Windows 7 Home Premium 64bit SP1
    Thread Starter
       #31

    One question: when i run FRST and Zoek may be installed Explorer 11 or indifferent? Because in this moment i have explorer 9
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  2. Posts : 2,470
    Windows 7 Home Premium
       #32

    I do not quite understand your question...

    You can just run either tool on whatever browser you have.
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  3. Posts : 49
    Windows 7 Home Premium 64bit SP1
    Thread Starter
       #33

    Ok so i followed the instructions and add the report request. After scans i installed IE11 (i had IE9) but unfortunately i have the same problems for which i opened this thread

    PS AN IMPROVEMENT OF PROBLEM! in IE11 still not working the cronology (is empty) and logging and not download but now the tab working (now saves in the tabs the sites i've visited)
    Explorer 11 does not work after cleaning with antivirus Attached Files
    Last edited by smoking84; 05 May 2014 at 12:56.
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  4. Posts : 2,470
    Windows 7 Home Premium
       #34

    smoking84,

    Not sure if I understand correctly what you mean about the IE11 chronology...
    On the Address Bar at the top left, click the arrow for: Show Address bar AutoComplete
    Does it display a list of web addresses that you have previously typed into the Address bar?
    Is that what you mean?


    On the ASUS AI Suite II for monitoring and controlling utilities on your motherboard.
    Would prefer you address the issue at the Windows 7 Help Forums - Search Results
    Or, maybe someone else here can help you with it.
    I have never used nor have any knowledge of the program.
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  5. Posts : 4,566
    Windows 10 Pro
       #35

    smoking84 said:
    Ok so i followed the instructions and add the report request. After scans i installed IE11 (i had IE9) but unfortunately i have the same problems for which i opened this thread

    PS AN IMPROVEMENT OF PROBLEM! in IE11 still not working the cronology (is empty) and logging and not download but now the tab working (now saves in the tabs the sites i've visited)
    Please answer the following questions to receive help:


    1. So what is not specifically working in internet explorer now? Same high cpu usage?
    2. Did you uninstall the registry cleaners?
    3. Have you done the sfc /scannow?
    4. Did you use the offline installer like I asked when installing internet explorer 11?
    Last edited by andrew129260; 05 May 2014 at 20:07.
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  6. Posts : 2,470
    Windows 7 Home Premium
       #36

    smoking84,

    Oops, forgot the following...

    Please open a Command Prompt using Option One:
    Command Prompt

    Next, at the Command Prompt, copy/paste (using the mouse) the command below, and press: Enter
    Code:
    DEL /F /S /Q /A "P:\Registry Mechanic\RegMech.exe"
    The file should now be deleted.
    Please close the Command Prompt.


    Also, please run Zoek.exe once again, and copy/paste the following text inside the code box below to the input field of Zoek:

    Code:
    {D46CC82E-00AD-4927-A666-60EB15439369};c

    Now...
    • Close any open Browsers.
    • Click the Run script button, and wait. It takes a few minutes to run all the script.
    Last edited by cottonball; 05 May 2014 at 21:08.
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  7. Posts : 49
    Windows 7 Home Premium 64bit SP1
    Thread Starter
       #37

    @cottonball clicking on the small arrow on the top left of Address Bar the cronology is present and site saves. But on the right bar where the cronology is saved and sorted in folders Daily is empty (in normal mode only, in safe mode the cronology is present). I add an image for clarity:

    Last edited by smoking84; 06 May 2014 at 05:56.
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  8. Posts : 49
    Windows 7 Home Premium 64bit SP1
    Thread Starter
       #38

    @andrew129260

    -Now there are only one improvement: the tab are saved but only installation online (IE11 installed offline the tab still not working). Still not download (i download only the video that are open with WMP streaming), not cronology in folders. The processor when I surf on sites continues to work more than they should about 40% and more, while with Firefox <10%

    -Yes Registry Mechanic is uninstalled (among other things, the location where it was installed is no longer present because I replaced the hard disk for storage because he had bad sectors)
    - Run sfc/scannow and all ok

    For example in IE11 Gooogle asks me if I want to set it as the default search engine, so if click Yes,
    appear an error because probably it can not download the necessary files, i add the screens:



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  9. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #39

    Federico, please do this to attach images, tinypic is serving up loads of ads and the images are very small, hard to read.

    This is the preferred, best way to upload an image or a file to a post.

    Screenshots and Files - Upload and Post in Seven Forums

    Press the ALT and PrntScrn keys at the same time, this will capture only the active window to use in Paint or your preferred graphics editor.

    You may also upload a photo or image you already have on your PC, as you would a file, without using the Snipping tool.
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  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #40

    Sorry for the hiatus - I've been in bed most of the few days

    There don't appear to be any problems in your CBSPersist logs - or the CheckSUR. (the CBS.log itself wasn't there, though??)

    However, the Filterlist is interesting, and seems to indicate that you've got Symantec Endpoint Protection installed - so my first reaction is to blame Symantec for the problem. :)
    Looking at the FRST results, the actual installation appears to be Norton Anti-Virus? Have you ever had SEP installed?
    Attached Thumbnails Attached Thumbnails Explorer 11 does not work after cleaning with antivirus-sick-bed.gif  
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