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[IE 11 Crash] APPCRASH with Fault Module Name_KERNELBASE.dll
Hi there, I have a old Acer Aspire 5515 that I just reinstall the Win 7 Ultimate x64 couple weeks ago.
OS is brand new, hardly has anything install expect all the drive and anti-virus software.
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Problem signature:
Problem Event Name: APPCRASH
Application Name: IEXPLORE.EXE
Application Version: 11.0.9600.16521
Application Timestamp: 53114399
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18229
Fault Module Timestamp: 51fb1116
Exception Code: 8000ffff
Exception Offset: 0000c41f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 4fac
Additional Information 2: 4faccadd212d67392ab5960c3b49d698
Additional Information 3: 242a
Additional Information 4: 242aae79594b85f2dea05930b8400376
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
===========================================
Problem signature:
Problem Event Name: APPCRASH
Application Name: IEXPLORE.EXE
Application Version: 11.0.9600.16521
Application Timestamp: 53114399
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18229
Fault Module Timestamp: 51fb1116
Exception Code: 8000ffff
Exception Offset: 0000c41f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 4fac
Additional Information 2: 4faccadd212d67392ab5960c3b49d698
Additional Information 3: 242a
Additional Information 4: 242aae79594b85f2dea05930b8400376
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
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+++Event Viver log+++
Log Name: Application
Source: Application Error
Date: 5/15/2014 6:17:50 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Acer-Aspire5515
Description:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16521, time stamp: 0x53114399
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0x8000ffff
Fault offset: 0x0000c42d
Faulting process id: 0xf8c
Faulting application start time: 0x01cf7026eb0f167d
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 2a7d8570-dc1a-11e3-b3dc-001eecde0a34
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-05-15T10:17:50.000000000Z" />
<EventRecordID>1804</EventRecordID>
<Channel>Application</Channel>
<Computer>Acer-Aspire5515</Computer>
<Security />
</System>
<EventData>
<Data>IEXPLORE.EXE</Data>
<Data>11.0.9600.16521</Data>
<Data>53114399</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.18409</Data>
<Data>53159a86</Data>
<Data>8000ffff</Data>
<Data>0000c42d</Data>
<Data>f8c</Data>
<Data>01cf7026eb0f167d</Data>
<Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
<Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
<Data>2a7d8570-dc1a-11e3-b3dc-001eecde0a34</Data>
</EventData>
</Event>
