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Windows 7: IE will not open - getting following error message

25 May 2014   #1

Win 7 Ultimate 64 bit
IE will not open - getting following error message

Hi all, it's been quite a while since I have posted here. I wonder if anyone could suggest a fix for the following occurance. I am trying to open Internet Explorer (the latest v11 I guess) on my Win7 64bit system. I use Firefox as default and Chrome as a second choice but have just noticed that IE will not open at all, whether using a shortcut or going into the IE folder directly & clicking on the app directly).

I get the following error message.....

the procedure entry point shell32.SetCurrentProcessExplicitAppUserModelID could not be located in the dynamic link library api-ms-win-downlevel-shell32-l1-1-0.dll

I wonder if anyone has some ideas?
My system is otherwise completely error free and has been for a long time.

Any reply greatly appreciated
My System SpecsSystem Spec
25 May 2014   #2

Win-7-Pro64bit 7-H-Prem-64bit

Manage add-ons which works for ie11 as well,

Use No Add-ons mode/ Click the Start button and type in the search box,
Internet explorer
Click on the No Add-ons suggestion,

Itís located at, Start/ All programs/ Accessories folder/ System tools folder/ No add-ons.
Use Safe mode with networking to see if Internet explorer still crashes,
Clean boot to remove unnecessary items from the Startup section,
Troubleshooting for win-7,
My System SpecsSystem Spec
25 May 2014   #3

Win 7 Ultimate 64 bit

Thanks for reply, still get same error message when trying the above 'no addons' option, I regularly clean and minimize start up items using ccleaner, my system boots pretty quick.
My System SpecsSystem Spec

25 May 2014   #4

Win-7-Pro64bit 7-H-Prem-64bit

Add the Run box to the Start menu list you can also use Winkey+R to open the Run box,
Open the Run command and Paste either of these strings into it and Okay,

"C:\Program Files\Internet Explorer\iexplore.exe" -extoff

iexplore.exe -extoff


If still no joy,
Run sfc/scannow see what it finds,
Fix errors sfc,
My System SpecsSystem Spec

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