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Windows 7: password problem

27 May 2014   #11
pawz7

win seven 32, win seven 64
 
 

Good idea A Guy, yes, will do that - she will still need to put her password in though, won't she?


My System SpecsSystem Spec
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27 May 2014   #12
UsernameIssues

W7 Pro SP1 64bit
 
 

You might want to have Barry install TeamViewer so that you and Barry can help her without having to physically be there.

As far as working with a password, type it somewhere where you can see it (perhaps into notepad) and then copy/paste it into the password field.

I know what you mean about the word password already being in that field, but it should go away* when she clicks inside of it.

*hmmm, it does not go away in Chrome until you start typing.

This is what I see using IE10 and IE11:
http://www.waitrose.com/
password problem-waitrose.png

And pretty much the same thing using Chrome:
password problem-w-chrome.png

If clearing the temp stuff from Chrome does not work, then totally reset IE and try IE again.


edit: for what it is worth, the fields are blank when using IE8 and IE9:
password problem-w-ie9.png
And I was able to sign on to a waitrose account using IE8, IE9, IE10, IE11 and Chrome.


My System SpecsSystem Spec
28 May 2014   #13
pawz7

win seven 32, win seven 64
 
 

UNI, thank you for your post -most helpful. So 'password' in the box should be there in Chrome. I did not know that - never thought to check in Chrome. She did put her password in, but it was not received, and the 'password' did not disappear from the box as she typed, so I understand. I shall pass your suggestion on to Barry about copy and paste. That could be an answer. The TeamViewer idea I will leave for now as I doubt she could use it without him to help her, which would make it somewhat pointless, and anyway, he goes to give her companionship as much as computer help I believe. he is a good sorta guy. Thankyou for the trouble you have taken. I shall e-mail him now about the copy and paste.
My System SpecsSystem Spec
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28 May 2014   #14
UsernameIssues

W7 Pro SP1 64bit
 
 

I totally get the companionship component to these computer help visits...
...but here is some info anyway.

Connecting to her computer via TeamViewer can be automatic. Barry can set it up when he is physically there. Then you and Barry can use it without any actions on her part*.

*If you use the free version, when you disconnect from a session, she will probably see a popup box asking her to buy TeamViewer. If you will immediately reconnect to her computer, dismiss the popup box and then quickly disconnect again --- there should not be second popup box.


No one needs to create an account with TeamViewer just to use the free version - but the account is free and you and Barry might want to create one just so you can save her connection info into TeamViewer's list of contacts. That said, if she is the only person that you will be connecting to, you can probably live without having a contact list.

Those at TeamViewer have done a good job protecting the computer from being accessed by hackers. If someone did happen to figure out the TeamViewer ID code, they should not be able to brute force the password because each wrong password tried makes TeamViewer wait longer before it will accept a new try. The wait time grows exponentially.

I have a number of elderly people that send me an e-mail describing their problem, then they leave their computer on overnight so that I can connect to it and work on it while they sleep. Just turn their computer's sound down if they have it cranked up. If you restart the computer, that sound might wake them up :-(

You can restart the remote computer and still reconnect. You can even restart the remote computer into the safe mode with networking and still reconnect. It is best to tell TeamViewer to tell the remote computer to restart (rather than you clicking on the normal Start > Restart buttons). If you let TeamViewer do the restart, then TeamViewer can notify you when the remote computer has completed the restart. TeamViewer will then let you reconnect using a single click on that notification.

I also keep a TeamViewer app on my cell phone. While it does let me remotely control the same set computers in my contact list, doing so is a bit impractical. The cell phone app is best to let you see what the other person is doing while you talk them thru "click here" instructions.

/end sales pitch :-)

TeamViewer is expensive (USD $700+). No need to buy it for this type of use.
My System SpecsSystem Spec
29 May 2014   #15
pawz7

win seven 32, win seven 64
 
 

UNI (our German Shepherd is called Uni(ty)), thank you for this info. I have used TeamViewer once to remotely help a chap, and have it on my computer in case it is needed. Other than that I have never explored it. Most computer problems that come my way require troubleshooting and hands-on healing. Anyway, very helpful - thank you. I shall copy and paste this to notepad and pass it to Barry if needed.
My System SpecsSystem Spec
07 Jun 2014   #16
pawz7

win seven 32, win seven 64
 
 

an update folks. Clearing Chrome data and passwords did not resolve the problem, so next time he goes Barry is going to uninstall-reinstall a fresh clean copy of Chrome. Meanwhile he has got her to use IE for her Waitrose shopping ( but she wants to stay with Chrome if she can), and I have told him about putting a short-cut on the desktop, so hopefully the matter is resolved with a workaround for now. Thank you so much for all your help.
My System SpecsSystem Spec
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