password problem

hello, a friend goes to help a lady of 90 years old with her computer. She uses it as a lifeline, for online shopping and e-mail as she lives out of town. Recently she found she could not enter her password to access an online store she uses for her groceries. She is not at all computer-savvy, which is where my friend comes in. He tried to put the password in for her (her fingers don't always do what she wants on the keyboard), and he had the same problem as she. He tried it on his own machine and it worked, so he thought it must be some sort of corruption on her machine ( Windows 7 of course), but didn't know what to do to fix it, so asked me. I suggested he goes into the browser ( Chrome), go to the settings and clear the temp folder from there, including passwords. He is going to try that when he goes - but will that do it do you think? She is somewhat distressed because she can't get her shopping ordered, so we want to be able to fix it as soon as we can. Thanks.

hello linne - think we have spoken before. As I understand it, she puts the right password in but it is not accepted. The little window where it should go has the word 'password' written in it, somewhat blurred and misaligned, sort of superimposed in the space. It should just be blank and white. She has been onto Waitrose, who cannot see the problem from their end. I thought of suggesting she created a fresh account, but I suspect the server will say that e-mail address is already in use. To be clear, as I understand it, the space won't accept the password. The same password is accepted on another machine.

that is another possible line, but first we try the browser. I think he only visits her once a week, and no way would she know what to do on her own. 'Browser' she said when he passed my thoughts on to her, 'what's a browser? She loves her computer but she ain't ever going to do more than dabble the keys I think..

she might already have these in place - I don't know. Whoever bought her the Win 7 laptop in the first place might have seen to it, or Barry. I will ask him next time I see him, Solitaire - yes, I expect this lady's is much the same ( play Spider Solitaire meself when listening to music)