Word Hyperlink kills connection to certian website

And now to toss in a bump. I have loaded MS Works and tried the same issue. Everything works fine. Click on the hyperlink and it goes to the site with no problems.

dlc41 said:

And now to toss in a bump. I have loaded MS Works and tried the same issue. Everything works fine. Click on the hyperlink and it goes to the site with no problems.

I had tested with WordPad too...
...saving the doc as an Open Office "docx" file.

It worked just fine.

Just out of curiosity...
...go to a computer where WORD fails to open the link
...open WordPad
...open the same document.
(the doc that was created using WORD 2010)

Then try the reverse...
...create a new doc using WordPad
...paste in the links of interest
...save it using the Open Office "docx" file format
...see if WORD 2010 can get you to the linlk.

Username,

Didn't make a difference.

Here's what I got from MS TechNet and it actually make sense.

So, I've tried a few things by now. The fixit tool liked to above will open a new tab in whatever browser I choose to be default but in nearly all cases the page does not load when your url is clicked in a Word 2010 document.

From what I've read about how Word works, the program connects to the server and caches the data/elements received before opening the browser. If it has a problem doing this - for example it receives one or more 404's - then nothing happens.

You can see a 404 in the capture below and from what I've read, if the page author fixes this problem then your problem will also be fixed. The problem also disappears when Fiddler is running. Since Fiddler acts as a proxy server, there is a slim chance another solution would be to use a proxy.

The page was always slow to load for me - very slow.
Maybe a browser waits longer before giving up.
Maybe WORD gives up too quickly.
Perhaps certain networks impact the timing of the wait that WORD was seeing.

Still a bit of a mystery why WORD connects to the server at all.

It loads slow here too. According to her she has 21 or 22 plugins that load.

UPDATE: I did do a clean install of Office 2010 on anther machine. Without applying any updates everything worked the way it should. After applying the updates got the error. Should of done a couple at a time but didn't. Going to try again to see if I can narrow it down as to what update caused the problem.

Guys, thanks for all your input. I have given up on this one. Everything points to the website itself and not Windows or Office. Customer is convinced otherwise but working with web designer. I'll let you know what happens.