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#1
Ask toolbar uninstall error 1316
My parents asked me to try remove a toolbar that they accidentally installed - and of course, it had to be Ask.com. I'm using Internet Explorer (Google Chrome unfortunately does not work), so I went into manage add-ons to disable it in toolbars & extensions... but it wasn't in there. I looked again and the toolbar isn't on their browser, but every new tab is an Ask.com search bar, even though I had previously changed the default search to Google. It always switches back to Ask.com. So next I went to control panel to uninstall the ask search application, but every time I try to do this it pops up with "Error message 1316 A network error occurred while attempting to read the file C:\Windows\Installer\Ask Toolbar.msi"
All help would be much appreciated, I can't for the life of me figure out how to get the thing off the computer for good! It's a complete nuisance and slows down the whole computer.
(I'm sorry if this is in the wrong section... This is my first time in this forum and I was a bit lost.)