Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Ask toolbar uninstall error 1316

18 Jun 2014   #1

Windows 7, I don't know but it's a HP Touchsmart600???
Ask toolbar uninstall error 1316

My parents asked me to try remove a toolbar that they accidentally installed - and of course, it had to be I'm using Internet Explorer (Google Chrome unfortunately does not work), so I went into manage add-ons to disable it in toolbars & extensions... but it wasn't in there. I looked again and the toolbar isn't on their browser, but every new tab is an search bar, even though I had previously changed the default search to Google. It always switches back to So next I went to control panel to uninstall the ask search application, but every time I try to do this it pops up with "Error message 1316 A network error occurred while attempting to read the file C:\Windows\Installer\Ask Toolbar.msi"

All help would be much appreciated, I can't for the life of me figure out how to get the thing off the computer for good! It's a complete nuisance and slows down the whole computer.

(I'm sorry if this is in the wrong section... This is my first time in this forum and I was a bit lost.)

My System SpecsSystem Spec
18 Jun 2014   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to the forum Adrianne,

Have you tried unisntalling it from Safe mode?Might as well try uninstalling it with Revo Uninstaller (Free).

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-
  • Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter.
  • Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
  • Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).
My System SpecsSystem Spec
21 Jun 2014   #3

Windows 10 Pro

1.) Download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool
  • Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Upload the contents of that logfile in your next reply using the paper clip on the reply box.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

2.) Using AdwCleaner v3: Scan & Clean:

Double click on AdwCleaner.exe to run the tool again.
Click on the Scan button.
AdwCleaner will begin to scan your computer like it did before.
After the scan has finished...

This time click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
Upload the contents of that logfile in your next reply using the paper clip on the reply box.

Junkware Removal tool:

3.) Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Upload the contents of that logfile in your next reply using the paper clip on the reply box.
  • When completed make sure to re-enable your antivirus
My System SpecsSystem Spec


 Ask toolbar uninstall error 1316

Thread Tools

Similar help and support threads
Thread Forum
Not a bsod (error 1316 and corrupted msi)
at first i was getting a error #1316 when trying to install any programs on my pc. i did some research and the consensus was that my msi registry key was corrupted. i did a system restore to an earlier point and now my pc is basickly dead. i have to use ctrl shift esc to bring up the task manager...
BSOD Help and Support
windows error #1316
im getting this error and i dont have a restore point before the issue. i've looked around on the internet and this is a very common issue but there seems to be no solutions that work for me. i've tried the msfixit install tool to no avail. this is fairly frustrating seeing as how thousands of...
Java installation problem, error 1316
When i trying to install Java the installation stopped in JavaFX installation... and i get the error 1316. Please help me. This problem does not allow me to use an important software.
uninstall errors (nero toolbar)
hi every time i try to unistall nero toolbar my .exe files are no longer recognised so i have to reinstall the registry values
Error 1316 - can not install the file
I have been trying to chat with Norton to get help. To chat they send me a file that needs to be downloaded. The file will not install. I keep getting error 1316. I have tried to run as administrator I have rebooted with out my startup I have removed antivirus and firewall. The file is...
Error 1316? Flash
Not sure if this belongs here, but tried to search and cant find anything in this forum in relation to the error I get when installing (trying to), Flash Media Live Encoder v3. Any ideas on a fix?
Media Center

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:33.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App