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Windows 7: WLM configuration bad, won't load contacts

06 Jul 2014   #11

Windows 7 home premium 64 bit

Slartybart: I ran SCANNOW; it said it found corrupted files and repaired them (no mention of any that weren't reparable.)
However, when I tried to get to the CBS.log, I got to the CBS folder, clicked on it and the CBS file was there, but when I tried to open it, it said Access Denied. What now?

My System SpecsSystem Spec
06 Jul 2014   #12

Windows 7 home premium 64 bit

Quote   Quote: Originally Posted by Slartybart View Post
Regarding your registry.

Please follow the instructions in OPTION TWO of SFC /SCANNOW Command - System File Checker

Copy the C:\Windows\Logs\CBS\CBS.log to your Downloads folder and attach it a post.
See: Screenshots and Files - Upload and Post in Seven Forums

Slartybart: You, too, are a genius. I finally got the CBS.log, but won't bother you with it. That fix solved 3 different problems I had:
1. The WLM problem
2. The USB icon that said OK to disconnect items safely wouldn't work properly, but now it does.
3. I kept getting a mouse/keyboard error problem and I couldn't open the dialogue box to fix it; it's now back to normal.
Why isn't this SCANNOW made mandatory to be shipped with every computer sold??? If I have any further problems, it'll be the first thing I run.
With regard to my registry scan with ASC, I did make a complete registry backup first, and nothing seemed to change after that. What happens after something gets uninstalled and leaves a bunch of junk in the registry--won't that finally make things grind to a halt?
Thanks for all your help, Bill, but I hope I'll never have to bother you again with problems like this!!! AL
My System SpecsSystem Spec
06 Jul 2014   #13

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

You're welcome Al,

That's great news, glad you sorted it out.

I'll answer your questions even the they are moot now.

Yes, I suggested creating a new folder under Storage Folders in WLM. Sometimes mail clients get clogged either in the inbox or outbox. Keeping the inbox clean (only recent mail) helps prevent issues. I actually use rules that automatically "sort" mail into sub folders (Rcvd/family, Rcvd/News, Rvcd/Venrdors.....).
How to Create and Apply Message Rules in Windows Live Mail

The CBS.log file is protected, that's why I said to copy it to Downloads. And.... that's why you got "access denied".
Do you recall the message after the Scannow - displayed in the Command Window?
You can run SFC /SCANNOW again - it won't hurt. The final message in Command Prompt should report
No Integrity Issues Found

System File Checker (SFC) has been around since Vista (I think). It's a geek tool and isn't well publicized, it is however very well documented (if you find the docs ).

When there are bits and pieces left in the registry after an uninstall, it amounts to very little. Some keys might define preferences in case you decide to reinstall, other keys might define the install location. Normally these keys have no impact on Windows operation. In the rare case of a totally botched uninstall, many vendors have their own cleanup utility or instructions on how to do it yourself. A general Registry Cleanup tool is too risky - your 1500 "errors" reported by ASC are a good example.

I still recommend uninstalling ASC - it might have contributed to this issue but I'm not sure. I do know that many other issues posted by other members have been resolved by removing ASC.

SF members are here to help if you ever need to solve another issue on your machine, I hope your machine runs well now though.

It sounds as though you can mark this thread solved - thanks.

My System SpecsSystem Spec

07 Jul 2014   #14

Windows 7 home premium 64 bit
Thanks again!

I reran the ScanNow, and this time it gave me the No Integrity Issues thumbs-up.
Appreciate your educational comments about the registry.
Look forward to your future help when (not IF) I need it!
Thanks again!
My System SpecsSystem Spec
09 Jul 2014   #15

Windows 7 64-bit SP1 (VM)

Awesome job ECKJR and Slartybart!

Glad to hear your problem was solved ECKJR.

Sorry I wasn't able to contribute as much, since for my lack of knowledge with WLM but I'm always glad to learn something new.

Also don't forget to mark this thread as solved so it can help others if they have a similar problem.

Thanks again Slartybart for contributing with clear expert advice .
My System SpecsSystem Spec

 WLM configuration bad, won't load contacts

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