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Windows 7: Can't access certain websites, problems with flash. malware?

05 Sep 2014   #1

Windows 7 Home Premium 64bit
Can't access certain websites, problems with flash. malware?

I first noticed my issue because youtube videos were displaying the "an error has occurred" screen. Then i noticed a range of flash functions werent working. I was going to update my flash but I cannot access the adobe flash site. I tried on IE same story. I cleared my cache and reset my router, I tried a bunch of stuff even tried a point restore. I also couldn't access the microsoft support website and several others so I tried pinging them and came up with the following:


Pinging [] with 32 bytes of
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),


Pinging [] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),


My System SpecsSystem Spec
05 Sep 2014   #2

Win-7-Pro64bit 7-H-Prem-64bit

Hi and welcome to SevenForums,
Lets start with this information,
Basic Requirements Before Posting your Networking Thread

Use Clean boot,
Click Start and type in the search box,
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,

Try and download these scanners using Safe mode with networking,
Shut down your machine, Unplug-Hold the power button down for 30/45 seconds (Power Drain)
Power up and Tap the F8 key continuously until you see a black page with white text,
Use the down arrow key to toggle to safe mode with networking/ hit the enter key.
Login as usual
Other advanced methods,

Review Jacee’s instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
Instant Savings App
Screen shot of the download button to use for Adwcleaner
You can use these free tools to see if they find anything,
Manually Update them before running full scans,
Try not to use your computer while the scans are running, (one at a time of course).
See this tutorial on how to download and run Malwarebytes,
Malwarebytes Anti-Malware Free
Also use the Custom scan option not the Threat scan,

Please Do Not clean/ Delete or Remove Any detections before posting the scan results first before review especially Malwarebytes,
SAS is safe to remove anything it finds
This one is the longest up to 4 hours, the others are only about 45 minutes,

Sorry for the long post but you seem to be having quite a few issues and the above info might help us help you
My System SpecsSystem Spec

 Can't access certain websites, problems with flash. malware?

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