IE11 & Adobe Flash

I'm confused by this situation. When visiting LIVE with Kelly and Michael | LIVE with Kelly and Michael, a message is displayed that you need to update your Adobe Flash Player with a link to the adobe site. I've followed that and also done the update via IE in the manage addons section. I have the latest version of Flash installed, but the web page continues to say the addon needs updating. I have searched this site and found nothing recent for IE11 and Flash Player. This above web site runs fine on FF v41. I've played around with the compatability settiings to no avail. I'm not sure where to look, but SWMBO (She Who Must Be Obayed) really wants to use IE11 to access this site. Here's information I think may be relevant.

IE11 v11.0.9600.18015, update version 11.0.23 (KB3087038)

What browser am I using?

The addon:

Okay I visited that site using IE11, Opera 12.17 and Cyberfox 41 and video played with no problem.

I have flash plugin 19.0.0.185

C:\Windows\system32\Macromed\Flash\NPSWF64_19_0_0_185.dll

C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_19_0_0_185.dll

There have been reports that updating to this version of flash player doesn't always remove the old versions.

Suggest:

Run the flash player removal tool. Follow all instructions (steps 1 to 4 - read all the way down the page) very carefully then reboot.

Removal tool: https://helpx.adobe.com/flash-player...r-windows.html

Download the latest flash player from here:

Adobe Flash Player Distribution | Adobe


Then install it.

Thanks for the rapid response. I uninstalled Flash. Found some back level bits of it on the system and removed them also. Also found a bunch of registry entries after the uninstall and deleted all of them. Installed Flash from the referenced link. Problem still exists in IE11. Tonight, I'll repeat the cleansing process and try again.

Okay check Control Panel> Internet Options> Programs Tab> Manage Addons

Make sure flash is enabled.

If you have applied custom security settings to security zones you might need to reset IE to default settings then reboot. Then check add ons are enabled.

See the tutorial here:

How to Reset Internet Explorer to Default

I did another uninstall and purge this afternoon. Checked each browser to see that they didn't have Flash add on installed. Then I installed Shockwave Flash from each browser. The aforementioned website still says Flash is not installed on IE11 even though enabled, but works fine on FF. The zone is set at med-high (default). I'm thoroughly confused by this web site as others can play video just fine in IE11.

Okay so a fresh install of flash player rules out problems with old versions. I've been messing about with that website and videos will not load if the domain brightcove dot com is blocked in HOSTS file or by any security software or script blocker.





Other than that I'm sorry but I am out of ideas other than to try a complete reset of IE then re-able add ons and toolbars that you need to use.

Yes, I saw brightcove when Ghostery blocked it on FF. After having Ghostery allow that site, it works fine. I don't see what could be blocking it in IE and IE was reset a couple of weeks ago for another issue with news.yahoo.com. Thanks the the help.

I wonder if you have any Tracking Protection Lists enabled in IE? That could possibly be the cause.

The only other question I have is:

Did you do the following after running the dedicated flash player removal tool?

Delete these folders (copy each line into Start> Run dialog box then press enter)

C:\Windows\system32\Macromed\Flash
C:\Windows\SysWOW64\Macromed\Flash
%appdata%\Adobe\Flash Player
%appdata%\Macromedia\Flash Player

Confirm that they have been deleted by trying to open those folders - and if not - force delete them.

Reboot (important) before clean installing flash player for IE and flash player for other browsers.

No tracking protection enabled.

C:\Windows\system32\Macromed\Flash - All entries dated 10/02/15 at 8:02 PM, the last install
C:\Windows\SysWOW64\Macromed\Flash - All entries dated 10/02/15 at 8:02 PM, the last install
%appdata%\Adobe\Flash Player - All entries dated from 2013 deleted them
%appdata%\Macromedia\Flash Player - All entries dated from 2013 deleted them

I will uninstall/purge Flash again and check for these. Then I will reinstall Flash and see what happens. I'm beginning to suspect that the issue lies with how the browsers handle the Brigthtcove call.