Internet Explorer 11 gone - but "is already installed on this system"

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  1. Posts : 39
    Windows 7 Ultimate 64 bit SP1
    Thread Starter
       #31

    Slartybart said:
    I thought that might be a problem - yep I read your #1 post a few times. Just wanted to make sure before digging too deep.


    If any of these updates are installed, please uninstall them and restart your machine.

    KB 2533623
    KB 2639308
    KB 2670838
    KB 2729094
    KB 2731771
    KB 2786081
    KB 3008923
    KB 3025390

    Some are IE 11 related and the rest are pre-requisites for IE 10. The transition from IE 9 -> IE 11 was a bit messy. MS straightened it all out, but if you got caught in the middle, there are issues (I had them and rolled back to IE 8, then up to 11)

    So the smallest big hammer is to get rid of the prerequisites. If that proves fruitless, the thinking cap goes back and and we attack from a different angle.

    Bill
    Here's a list of all my windows updates - before I removed the ones in the above list:

    Code:
    HotFixID
    KB2670838
    KB2830477
    KB2592687
    KB971033
    KB2305420
    KB2393802
    KB2479943
    KB2491683
    KB2492386
    KB2506014
    KB2506212
    KB2506928
    KB2509553
    KB2511455
    KB2515325
    KB2533552
    KB2534366
    KB2536275
    KB2536276
    KB2544893
    KB2545698
    KB2547666
    KB2552343
    KB2556532
    KB2560656
    KB2563227
    KB2564958
    KB2570947
    KB2574819
    KB2579686
    KB2584146
    KB2585542
    KB2603229
    KB2604115
    KB2619339
    KB2620704
    KB2621440
    KB2631813
    KB2639308
    KB2640148
    KB2644615
    KB2647753
    KB2654428
    KB2660075
    KB2661254
    KB2667402
    KB2676562
    KB2679255
    KB2685811
    KB2685813
    KB2685939
    KB2690533
    KB2698365
    KB2705219
    KB2709630
    KB2709715
    KB2712808
    KB2718704
    KB2719033
    KB2719857
    KB2724197
    KB2726535
    KB2727528
    KB2729094
    KB2732059
    KB2732487
    KB2732500
    KB2736422
    KB2742599
    KB2750841
    KB2761217
    KB2763523
    KB2770660
    KB2773072
    KB2786081
    KB2791765
    KB2799494
    KB2799926
    KB2800095
    KB2803821
    KB2807986
    KB2808679
    KB2813170
    KB2813347
    KB2813430
    KB2820331
    KB2832414
    KB2834140
    KB2835361
    KB2839894
    KB2840631
    KB2843630
    KB2846960
    KB2847077
    KB2847311
    KB2847927
    KB2852386
    KB2853952
    KB2857650
    KB2861191
    KB2861698
    KB2861855
    KB2862152
    KB2862330
    KB2862335
    KB2862966
    KB2862973
    KB2864058
    KB2864202
    KB2868038
    KB2868116
    KB2868626
    KB2871997
    KB2872339
    KB2882822
    KB2884256
    KB2887069
    KB2888049
    KB2891804
    KB2892074
    KB2893294
    KB2893519
    KB2894844
    KB2900986
    KB2908783
    KB2909210
    KB2911501
    KB2912390
    KB2913152
    KB2913431
    KB2918077
    KB2918614
    KB2919469
    KB2922229
    KB2923545
    KB2928562
    KB2929437
    KB2929733
    KB2929755
    KB2931356
    KB2937610
    KB2939576
    KB2943357
    KB2949927
    KB2952664
    KB2957189
    KB2957503
    KB2957509
    KB2957689
    KB2961072
    KB2962872
    KB2965788
    KB2966583
    KB2968294
    KB2970228
    KB2971850
    KB2972100
    KB2972211
    KB2972280
    KB2973112
    KB2973201
    KB2973337
    KB2973351
    KB2976897
    KB2977292
    KB2977728
    KB2978092
    KB2978120
    KB2978668
    KB2978742
    KB2979570
    KB2980245
    KB2982378
    KB2984972
    KB2984976
    KB2984981
    KB2985461
    KB2991963
    KB2992611
    KB2993651
    KB2993958
    KB2994023
    KB2998527
    KB3000061
    KB3000869
    KB3000988
    KB3001554
    KB3002885
    KB3003743
    KB3005607
    KB3006121
    KB3006226
    KB3006625
    KB3008627
    KB3009736
    KB3010788
    KB3011780
    KB3013126
    KB3013410
    KB3014406
    KB3019215
    KB3020388
    KB3021674
    KB3022777
    KB3023266
    KB958488
    KB976002
    KB976902
    KB976932
    KB982018
    And I made a list of all my installed programs as well (requested in a different post...):
    (using the awesome command wmic from a Command prompt, and, on the first line: /output:C:\InstallList.txt product get name,version
    )

    Code:
    Name                                                            Version               
    Google Talk Plugin                                              5.40.2.0              
    Windows Installer Clean Up                                      3.00.00.0000          
    KhalInstallWrapper                                              2.00.0000             
    LPT System Updater Service                                      1.0.0.0               
    Logitech Audio Echo Cancellation Component (64-bit)             1.00.0000             
    Tresorit                                                        2.0.288.223           
    Strawberry Perl                                                 5.12.256              
    Windows Media Player Firefox Plugin                             1.0.0.8               
    Unified Remote                                                  2.14.4.0              
    FileBot                                                         4.0                   
    ATW                                                             10.0.0                
    Should I Remove It                                              1.0.4                 
    erLT                                                            1.20.138.34           
    Microsoft Application Error Reporting                           12.0.6015.5000        
    Windows Live Essentials                                         15.4.3502.0922        
    Logitech Communications Manager                                 1.00.0000             
    Windows Live Writer                                             15.4.3502.0922        
    CCC Help Polish                                                 2013.1206.1602.28764  
    Apple Mobile Device Support                                     8.0.5.6               
    Skype™ 7.0                                                     7.0.102               
    CCC Help Danish                                                 2013.1206.1602.28764  
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148  9.0.30729.4148        
    CameraHelperMsi                                                 13.51.815.0           
    Microsoft Network Monitor 3.4                                   3.4.2350.0            
    Windows Live Messenger                                          15.4.3538.0513        
    LWS Twitter                                                     13.30.1346.0          
    Microsoft Visual C++ 2010 Redistributable - x64 10.0.40219      10.0.40219            
    iTunes                                                          12.0.1.26             
    Microsoft Visual C++ 2005 Redistributable (x64)                 8.0.61000             
    Image Resizer Powertoy Clone for Windows (64 bit)               2.1                   
    Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219     10.0.40219            
    CCC Help French                                                 2013.1206.1602.28764  
    Microsoft Sync Framework 2.0 Core Components (x64) ENU          2.0.1578.0            
    System Requirements Lab Detection                               1.0.5.0               
    Windows Live SOXE Definitions                                   15.4.3502.0922        
    CrashPlan                                                       3.6.4                 
    Call of Duty(R) - World at War(TM) 1.2 Patch                    1.2                   
    Bonjour                                                         3.0.0.10              
    calibre 64bit                                                   2.11.0                
    Plex Media Server                                               0.9.1104              
    Call of Duty(R) - World at War(TM)                              1.0                   
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610      11.0.60610            
    Windows Live Communications Platform                            15.4.3502.0922        
    Futuremark SystemInfo                                           4.22.211              
    Seagate DiscWizard                                              13.0.14387            
    Microsoft .NET Framework 4.5.1 (SVE)                            4.5.50938             
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610      11.0.60610            
    Rosetta Stone Version 3                                         3.4.7.0               
    Apple Software Update                                           2.1.3.127             
    LWS Webcam Software                                             13.51.815.0           
    Catalyst Control Center InstallProxy                            2013.1206.1603.28764  
    LWS YouTube Plugin                                              13.31.1038.0          
    Windows Live UX Platform Language Pack                          15.4.3508.1109        
    iCloud                                                          4.0.6.28              
    Acrobat.com                                                     1.6.65                
    Google Drive                                                    1.19.8406.6504        
    Windows Live Mail                                               15.4.3502.0922        
    Java 7 Update 71                                                7.0.710               
    Java(TM) SE Development Kit 6 Update 45 (64-bit)                1.6.0.450             
    SyncToy 2.1 (x64)                                               2.1.0                 
    MSVCRT_amd64                                                    15.4.2862.0708        
    CCC Help Norwegian                                              2013.1206.1602.28764  
    System Requirements Lab (64-bit)                                4.3.1.0               
    CCC Help Turkish                                                2013.1206.1602.28764  
    CCC Help Japanese                                               2013.1206.1602.28764  
    CCC Help English                                                2013.1206.1602.28764  
    LWS Facebook                                                    13.50.854.0           
    Platform                                                        1.34                  
    CCC Help German                                                 2013.1206.1602.28764  
    Byki                                                            4.0                   
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610   11.0.60610            
    Call of Duty(R) - World at War(TM) 1.5 Patch                    1.5                   
    ccc-utility64                                                   2013.1206.1603.28764  
    CCC Help Italian                                                2013.1206.1602.28764  
    AMD Wireless Display v3.0                                       1.0.0.14              
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161  9.0.30729.6161        
    Epson Customer Research Participation                           1.61.0000             
    AMD Drag and Drop Transcoding                                   2.00.0000             
    SharpKeys                                                       2.1.1000              
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161  9.0.30729.6161        
    MSXML 4.0 SP2 (KB973688)                                        4.20.9876.0           
    CCC Help Spanish                                                2013.1206.1602.28764  
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022       9.0.21022             
    Adobe AIR                                                       15.0.0.249            
    Windows Live Photo Common                                       15.4.3502.0922        
    calibre                                                         2.15.0                
    CCC Help Russian                                                2013.1206.1602.28764  
    CCC Help Chinese Traditional                                    2013.1206.1602.28764  
    Windows Live PIMT Platform                                      15.4.3508.1109        
    D3DX10                                                          15.4.2368.0902        
    Junk Mail filter update                                         15.4.3502.0922        
    MSVCRT                                                          14.0.1468.721         
    System Requirements Lab                                         4.3.1.0               
    Box Sync                                                        4.0.6035.0            
    Microsoft Visual C++ 2005 Redistributable (x64)                 8.0.56336             
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610   11.0.60610            
    CCC Help Swedish                                                2013.1206.1602.28764  
    LWS Pictures And Video                                          13.51.815.0           
    Call of Duty(R) - World at War(TM) 1.7 Patch                    1.7                   
    AMD Media Foundation Decoders                                   1.0.81206.1620        
    NEC Electronics USB 3.0 Host Controller Driver                  1.0.17.0              
    Google Update Helper                                            1.3.25.11             
    SeaTools for Windows                                            1.2.0.5               
    CCC Help Thai                                                   2013.1206.1602.28764  
    Steam                                                           1.0.0.0               
    Call of Duty(R) 4 - Modern Warfare(TM) 1.6 Patch                1.6                   
    Cisco AnyConnect Secure Mobility Client                         3.1.06073             
    Security Update for CAPICOM (KB931906)                          2.1.0.2               
    Google Update Helper                                            1.3.26.9              
    CCC Help Dutch                                                  2013.1206.1602.28764  
    Microsoft Games for Windows - LIVE Redistributable              2.0.672.0             
    CCC Help Korean                                                 2013.1206.1602.28764  
    Epson Event Manager                                             3.10.0035             
    Windows Live Mail                                               15.4.3502.0922        
    BankID säkerhetsprogram                                         4.19.0                
    MSVCRT                                                          15.4.2862.0708        
    Oracle VM VirtualBox 4.3.20                                     4.3.20                
    CCC Help Finnish                                                2013.1206.1602.28764  
    AMD Catalyst Install Manager                                    8.0.915.0             
    Quicken 2012                                                    21.1.2.12             
    AMD Wireless Display v3.0                                       1.0.0.14              
    Epson Connect Printer Setup                                     1.1.1                 
    Epsons handböcker                                               1.32.0.0              
    Microsoft Visual C++ 2005 Redistributable                       8.0.56336             
    Grand Theft Auto IV                                             1.0.0013.131          
    Catalyst Control Center Localization All                        2013.1206.1603.28764  
    CDDRV_Installer                                                 4.60                  
    Catalyst Control Center - Branding                              1.00.0000             
    LWS WLM Plugin                                                  1.30.1201.0           
    Windows Live Photo Common                                       15.4.3502.0922        
    Call of Duty(R) - World at War(TM) 1.4 Patch                    1.4                   
    System Requirements Lab CYRI                                    6.0.8.0               
    A.C.Ryan MovieJukebox                                           2.0.0                 
    Windows Live Language Selector                                  15.4.3555.0308        
    Eesti ID-kaardi tarkvara 3.8.2.1491 (64 bit)                    3.8.2.1491            
    Microsoft .NET Framework 4.5.1                                  4.5.50938             
    Microsoft Network Monitor: NetworkMonitor Parsers 3.4           3.4.2350.0            
    CCC Help Czech                                                  2013.1206.1602.28764  
    Windows Live ID Sign-in Assistant                               7.250.4232.0          
    CCC Help Hungarian                                              2013.1206.1602.28764  
    Microsoft Visual C++ 2005 Redistributable                       8.0.61001             
    QuickTime 7                                                     7.76.80.95            
    LWS Launcher                                                    13.51.828.0           
    LWS Gallery                                                     13.51.827.0           
    Windows Live Messenger                                          15.4.3538.0513        
    Call of Duty(R) 4 - Modern Warfare(TM)                          1.00.0000             
    Call of Duty(R) 4 - Modern Warfare(TM) 1.7 Patch                1.7                   
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148  9.0.30729.4148        
    Catalyst Control Center Graphics Previews Common                2013.1206.1603.28764  
    OpenOffice 4.1.1                                                4.11.9775             
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17    9.0.30729             
    Microsoft Silverlight                                           5.1.30514.0           
    Visual C++ 8.0 CRT (x86) WinSXS MSM                             8.0.50727.762         
    MSXML 4.0 SP2 (KB954430)                                        4.20.9870.0           
    AMD Catalyst Control Center                                     2013.1206.1603.28764  
    Windows Live MIME IFilter                                       15.4.3502.0922        
    CCC Help Chinese Standard                                       2013.1206.1602.28764  
    Evernote v. 5.7.2                                               5.7.2.5753            
    Call of Duty(R) - World at War(TM) 1.6 Patch                    1.6                   
    LWS Help_main                                                   13.51.828.0           
    Windows Live UX Platform                                        15.4.3502.0922        
    AirPort                                                         5.6.1.2               
    Apple-programstöd                                               3.1                   
    CCC Help Greek                                                  2013.1206.1602.28764  
    Windows Live Writer Resources                                   15.4.3502.0922        
    Windows Live Installer                                          15.4.3502.0922        
    Software Updater                                                4.3.1                 
    Orb Runtime libraries                                           1.0.0                 
    LWS Motion Detection                                            13.51.815.0           
    Windows Movie Maker 2.6                                         2.6.4038.0            
    Windows Live SOXE                                               15.4.3502.0922        
    Microsoft Sync Framework 2.0 Provider Services (x64) ENU        2.0.1578.0            
    Java Auto Updater                                               2.1.71.14             
    AMD Accelerated Video Transcoding                               13.20.100.31206       
    CCC Help Portuguese                                             2013.1206.1602.28764  
    Bonjour-utskriftstjänster                                       2.0.0.36              
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022.218   9.0.21022.218         
    SDFormatter                                                     4.0.0
    Last edited by bengta; 09 Feb 2015 at 16:35. Reason: Did some uninstalling and reposted the list :)
      My Computer


  2. Posts : 39
    Windows 7 Ultimate 64 bit SP1
    Thread Starter
       #32

    Slartybart said:
    I'm backtracking a bit. Please follow this guide to remove Speedupmy PC. It's a nuisance program.

    The guide asks you to run some of the scanners you already ran, please complete the entire guide even though you ran a scanner before.

    Just run the AdwCleaner and Malwarebyes (Mbam) you have on your machine - update definitions if available.
    Post the logs here not on Malwaretips - thanks
    Oh, I couldn't wait, so I followed this instruction: Remove Uniblue SpeedUpMyPC 2014 (Uninstall Guide)

    Mbam log:

    Code:
    Malwarebytes Anti-Malware
    www.malwarebytes.org
    
    Scan Date: 2015-02-09
    Scan Time: 23:11:52
    Logfile: 
    Administrator: Yes
    
    Version: 2.00.4.1028
    Malware Database: v2015.02.09.10
    Rootkit Database: v2015.02.03.01
    License: Trial
    Malware Protection: Enabled
    Malicious Website Protection: Enabled
    Self-protection: Disabled
    
    OS: Windows 7 Service Pack 1
    CPU: x64
    File System: NTFS
    User: Bengt
    
    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 408418
    Time Elapsed: 11 min, 29 sec
    
    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Disabled
    Heuristics: Enabled
    PUP: Enabled
    PUM: Enabled
    
    Processes: 0
    (No malicious items detected)
    
    Modules: 0
    (No malicious items detected)
    
    Registry Keys: 0
    (No malicious items detected)
    
    Registry Values: 0
    (No malicious items detected)
    
    Registry Data: 0
    (No malicious items detected)
    
    Folders: 0
    (No malicious items detected)
    
    Files: 0
    (No malicious items detected)
    
    Physical Sectors: 0
    (No malicious items detected)
    
    
    (end)
    ADWscan attached!

    Slartybart said:
    Also, could you post a screen shot of your installed programs? It might take more than one image - that's ok.
    I did - see another post from today...

    Thanks for your efforts! I really, really appreciate it!
    Internet Explorer 11 gone - but "is already installed on this system" Attached Files
      My Computer


  3. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #33

    bengta said:
    Oh, I couldn't wait, so I followed this instruction: Remove Uniblue SpeedUpMyPC 2014 (Uninstall Guide)

    Thanks for your efforts! I really, really appreciate it!
    That was the one... I apologize for not giving you the link - not sure what happened (maybe I just bookmarked and thought I had included it)

    I don't see too many things that I need to investigate on your install list - thanks for the nice wmic output.

    If you don't use Catalyst Control Center to overclock, then it and all the language variants can be uninstalled. If you could uninstall the languages that you don't need, that would clear up the clutter - but the main program can go too - you need the AMD driver, not the extra baggage CCC brings with it.

    It's really odd that there's nothing in C:\Program Files\Internet Explorer\ and that there is no Control Panel -> Interent options.

    How about checking the 32-bit folder - it's probably empty too, but take a look, ok?
    C:\Program Files (x86)\Internet Explorer\iexplore.exe

    I'll look at the stuff you posted again, scratch my head, search a bit, and get back to you.

    Thanks for the good feedback and for being patient.

    Bill
    .
      My Computer


  4. Posts : 39
    Windows 7 Ultimate 64 bit SP1
    Thread Starter
       #34

    Slartybart said:

    If you don't use Catalyst Control Center to overclock, then it and all the language variants can be uninstalled. If you could uninstall the languages that you don't need, that would clear up the clutter - but the main program can go too - you need the AMD driver, not the extra baggage CCC brings with it.
    I am actually using it to overclock, so I'll leave it. I saw the mess too, but I can't find any options anywhere to remove only the language files.

    Slartybart said:
    It's really odd that there's nothing in C:\Program Files\Internet Explorer\ and that there is no Control Panel -> Interent options.

    How about checking the 32-bit folder - it's probably empty too, but take a look, ok?
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Yes, it's weird. But I did tell it to uninstall Internet Explorer, and I unistalled all the updates, so i guess it did a good job with it!

    I am super patient. The last thing I want to do is to reinstall Windows. Plus this is rather fun! :)
      My Computer


  5. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #35

    Ok... onward and upward......

    Download IE 9 offline installer for your bit depth (32 or 64), I'm on Win8.1 right now and the page tells me "You can't do this - you're on Win8.1". See what the page offers you, I think you should be able to get IE 9 - let me know if you cannot.
    Just download IE 9 to have ready, don't try to install it, yet.

    Download and merge (double click or right click/merge) this registry file:
    HKLM_SW_MS_IE-noAuto.reg

    Code:
    Windows Registry Editor Version 5.00
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main]
    "EnableAutoUpgrade"=dword:00000000
    This sets the update flag inside IE to off.

    Restart your machine afterwards and try to install IE 9 now.

    Let's see where that gets you.......

    If That doesn't solve the issue, then I might suggest another registry change. I'll need to fire up a Win7 machine with a fresh install to get the default IE entries. This will take some time.

    Bill
    .
      My Computer


  6. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #36

    When you get the chance,

    Launch a Command prompt (std is ok) and enter the following command to dump the IE entries in the registry to a file:
    reg query "HKLM\SOFTWARE\Microsoft\Internet Explorer" /s > HKLM_IE.txt

    Then attach the HKLM_IE.txt file created in your user profile (i.e. C:\Users\Dad\HKLM_IE.txt) to a post here.

    Thanks,

    Bill
    .
      My Computer


  7. Posts : 39
    Windows 7 Ultimate 64 bit SP1
    Thread Starter
       #37

    Howdy!

    When I ran the (64 bit) IE installer, I got "Internet Explorer did not finish installing. This version of Internet Explorer setup doesn't support your version of Windows. Download the version of IE designed for your Windows operating system..." and a link to download IE 11...

    HKLM file attached. :)

    /Bengt
    Internet Explorer 11 gone - but "is already installed on this system" Attached Files
      My Computer


  8. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #38

    just so I'm sure...

    You merged the no auto reg file in post# 35 and then tried to install IE 9 using the off-line installer?

    and you still get the Internet Explorer did not finish installing plus some more information about IE setup.

    Hmmm... this is a sticky wicket, indeed. I'll look at the HKLM_IE.txt and think some more.

    It looks like a Repair install might be necessary. This is not a clean install - it's an 'upgrade' install. You basically lie to Windows and it upgrades your system to what it already is - the system files are 'updated' but drivers and application software are left alone. There are some caveats, so give me some time to think about it.

    Thanks,

    Bill
    .
      My Computer


  9. Posts : 39
    Windows 7 Ultimate 64 bit SP1
    Thread Starter
       #39

    You can be 100% sure. I repeated the procedure just now. Here's a screenshot:

    Internet Explorer 11 gone - but "is already installed on this system"-ie9-didnt-finish-installing.png

    Sticky indeed. :) You can have as much time as you want. :)
    (Actually I won'd have access to my computer on Saturday and most of Sunday, just so you know if I'm not responding then.)
      My Computer


  10. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #40

    Thanks for the heads up for the weekend and for confirming EnableAutoUpgrade (I actually saw that in the HKLM_IE.txt output, but thanks). If I don't see it explicitly stated, I ask if a step was completed. I think I can be 100% sure with your work, I'll still ask if I want confirmation, though

    There might be occasions when you do NOT want to run the step again, so just let me know if the step was completed. That should make our communication even better than it already is!

    Bill
    .
      My Computer


 
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