New
#41
Understood. :)
Here are a few things... you might have already tried them or they might not work because of the issue. This is a dump of what I can think of after searching this issue again.
Turn off IE 11 in Program & Features -> Turn Windows features on or off
Try launching Control Panel -> Internet Options using the run command
WinKey+R and type inetcpl.cpl in the Run box
If you get the Inet Cpl launched, go to the advanced tab and press the [Reset...] button
Select the Delete personal settings check box
-> removes browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
Attach the Windows\IE11_main.log
Install problems with Internet Explorer 11
MSDN said:
Try a Command Prompt uninstall:
Launch ans elevatd command prompt and type (copy/paste is eaiser) the entire line belowFORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"The forum wrapped the line, just grab everything in the indented section above.
If you select the line and Ctrl+C to copy, right click the Command Prompt title bar and select edit-> paste
(Ctrl+V doesn't work )
If that doesn't help try the same method for IE 10FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*10.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"
If that doesn't help try the same method for IE 9FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"
Well, that's today's brain dump... have a good weekend. I might post more, but if Noel posts something - his post takes precedence over mine. Do what Noel suggests first - I'm looking at this strictly from IE at the moment, Noel looks at things from a different perspective - his ways are often faster
Bill
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Last edited by Slartybart; 13 Feb 2015 at 09:10.
@bengta
Turn off the trial before the trial period expires and reverts to the free version.
If you don't, you may get popups that you can't control from the free version.
That's what happened to me, probably on a WTP (Win 10) OS where i played with the trial.
I did an mbam-clean / reinstall without trial, to fix the annoyance...
There is nothing about IE in that list.
"Windows cannot find inetcpl.cpl"
Code:00:00.000: ==================================================================== 00:00.000: Started: 2015/01/28 (Y/M/D) 22:39:48.645 (local) 00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds) 00:00.000: Command line: "E:\Users\Bengt\Downloads\IE11-Windows6.1-x64-en-us.exe" 00:00.000: INFO: Setup installer for Internet Explorer: 11.0.9600.16428 00:00.015: WARNING: Checking version for C:\Windows\SYSTEM32\ieframe.dll. The file does not exist. 00:00.015: ERROR: Couldn't get File Version Info size for System32\ieframe.dll 00:00.015: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0... 00:00.015: INFO: ...and 11.1.0.0... 00:00.015: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0... 00:00.015: ERROR: Internet Explorer version check failed. 00:04.118: INFO: Setup exit code: 0x00009C4D (40013) - Another version of Internet Explorer 11 is already installed. 00:04.118: WARNING: Checking version for C:\Program Files (x86)\Internet Explorer\iexplore.exe. The file does not exist. 00:04.134: WARNING: Checking version for C:\Windows\system32\mshtml.dll. The file does not exist. 00:04.134: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1DC9B.tmp 00:04.134: INFO: Unable to remove directory C:\Windows\TEMP\IE1DC9B.tmp, marking for deletion on reboot. 00:04.134: INFO: Released Internet Explorer Installer Mutex 00:00.000: ==================================================================== 00:00.000: Started: 2015/01/28 (Y/M/D) 22:48:42.699 (local) 00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds) 00:00.015: Command line: "E:\Users\Bengt\Downloads\IE11-Windows6.1-x64-en-us.exe" 00:00.015: INFO: Setup installer for Internet Explorer: 11.0.9600.16428 00:00.015: WARNING: Checking version for C:\Windows\SYSTEM32\ieframe.dll. The file does not exist. 00:00.015: ERROR: Couldn't get File Version Info size for System32\ieframe.dll 00:00.015: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0... 00:00.015: INFO: ...and 11.1.0.0... 00:00.015: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0... 00:00.015: ERROR: Internet Explorer version check failed. 00:03.634: INFO: Setup exit code: 0x00009C4D (40013) - Another version of Internet Explorer 11 is already installed. 00:03.634: WARNING: Checking version for C:\Program Files (x86)\Internet Explorer\iexplore.exe. The file does not exist. 00:03.634: WARNING: Checking version for C:\Windows\system32\mshtml.dll. The file does not exist. 00:03.634: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1733.tmp 00:03.650: INFO: Unable to remove directory C:\Windows\TEMP\IE1733.tmp, marking for deletion on reboot. 00:03.650: INFO: Released Internet Explorer Installer Mutex 00:00.000: ==================================================================== 00:00.015: Started: 2015/01/28 (Y/M/D) 22:56:28.912 (local) 00:00.015: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds) 00:00.015: Command line: "E:\Users\Bengt\Downloads\IE11-Windows6.1.exe" 00:00.015: INFO: Setup installer for Internet Explorer: 11.0.9600.16428 00:00.015: WARNING: Checking version for C:\Windows\SYSTEM32\ieframe.dll. The file does not exist. 00:00.015: ERROR: Couldn't get File Version Info size for System32\ieframe.dll 00:00.015: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0... 00:00.015: INFO: ...and 11.1.0.0... 00:00.015: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0... 00:00.015: ERROR: Internet Explorer version check failed. 00:01.840: INFO: Setup exit code: 0x00009C4D (40013) - Another version of Internet Explorer 11 is already installed. 00:01.840: WARNING: Checking version for C:\Program Files (x86)\Internet Explorer\iexplore.exe. The file does not exist. 00:01.840: WARNING: Checking version for C:\Windows\system32\mshtml.dll. The file does not exist. 00:01.840: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE12445.tmp 00:01.856: INFO: Unable to remove directory C:\Windows\TEMP\IE12445.tmp, marking for deletion on reboot. 00:01.856: INFO: Released Internet Explorer Installer Mutex 00:00.000: ==================================================================== 00:00.000: Started: 2015/01/28 (Y/M/D) 22:56:38.744 (local) 00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds) 00:00.000: Command line: "E:\Users\Bengt\Downloads\IE11-Windows6.1.exe" 00:00.000: INFO: Setup installer for Internet Explorer: 11.0.9600.16428 00:00.000: WARNING: Checking version for C:\Windows\SYSTEM32\ieframe.dll. The file does not exist. 00:00.000: ERROR: Couldn't get File Version Info size for System32\ieframe.dll 00:00.000: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0... 00:00.000: INFO: ...and 11.1.0.0... 00:00.000: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0... 00:00.000: ERROR: Internet Explorer version check failed. 00:02.387: INFO: Setup exit code: 0x00009C4D (40013) - Another version of Internet Explorer 11 is already installed. 00:02.387: WARNING: Checking version for C:\Program Files (x86)\Internet Explorer\iexplore.exe. The file does not exist. 00:02.387: WARNING: Checking version for C:\Windows\system32\mshtml.dll. The file does not exist. 00:02.403: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE14B16.tmp 00:02.403: INFO: Unable to remove directory C:\Windows\TEMP\IE14B16.tmp, marking for deletion on reboot. 00:02.403: INFO: Released Internet Explorer Installer Mutex 00:00.000: ==================================================================== 00:00.000: Started: 2015/01/28 (Y/M/D) 22:57:15.662 (local) 00:00.016: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds) 00:00.016: Command line: "E:\Users\Bengt\Downloads\IE11-Windows6.1-x64-en-us.exe" 00:00.016: INFO: Setup installer for Internet Explorer: 11.0.9600.16428 00:00.016: WARNING: Checking version for C:\Windows\SYSTEM32\ieframe.dll. The file does not exist. 00:00.016: ERROR: Couldn't get File Version Info size for System32\ieframe.dll 00:00.031: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0... 00:00.031: INFO: ...and 11.1.0.0... 00:00.031: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0... 00:00.031: ERROR: Internet Explorer version check failed. 00:01.576: INFO: Setup exit code: 0x00009C4D (40013) - Another version of Internet Explorer 11 is already installed. 00:01.591: WARNING: Checking version for C:\Program Files (x86)\Internet Explorer\iexplore.exe. The file does not exist. 00:01.591: WARNING: Checking version for C:\Windows\system32\mshtml.dll. The file does not exist. 00:01.591: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1DC6C.tmp 00:01.591: INFO: Unable to remove directory C:\Windows\TEMP\IE1DC6C.tmp, marking for deletion on reboot. 00:01.591: INFO: Released Internet Explorer Installer Mutex 00:00.000: ==================================================================== 00:00.000: Started: 2015/01/28 (Y/M/D) 23:12:23.569 (local) 00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds) 00:00.000: Command line: "E:\Users\Bengt\Downloads\IE11-Windows6.1-x64-en-us.exe" 00:00.016: INFO: Setup installer for Internet Explorer: 11.0.9600.16428 00:00.016: WARNING: Checking version for C:\Windows\SYSTEM32\ieframe.dll. The file does not exist. 00:00.016: ERROR: Couldn't get File Version Info size for System32\ieframe.dll 00:00.016: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0... 00:00.016: INFO: ...and 11.1.0.0... 00:00.016: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0... 00:00.016: ERROR: Internet Explorer version check failed. 00:01.950: INFO: Setup exit code: 0x00009C4D (40013) - Another version of Internet Explorer 11 is already installed. 00:01.950: WARNING: Checking version for C:\Program Files (x86)\Internet Explorer\iexplore.exe. The file does not exist. 00:01.950: WARNING: Checking version for C:\Windows\system32\mshtml.dll. The file does not exist. 00:01.950: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1AF35.tmp 00:01.950: INFO: Unable to remove directory C:\Windows\TEMP\IE1AF35.tmp, marking for deletion on reboot. 00:01.966: INFO: Released Internet Explorer Installer Mutex 00:00.000: ==================================================================== 00:00.000: Started: 2015/01/28 (Y/M/D) 23:29:47.288 (local) 00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds) 00:00.000: Command line: "E:\Users\Bengt\Downloads\IE11-Windows6.1-x64-en-us.exe" 00:00.000: INFO: Setup installer for Internet Explorer: 11.0.9600.16428 00:00.000: WARNING: Checking version for C:\Windows\SYSTEM32\ieframe.dll. The file does not exist. 00:00.000: ERROR: Couldn't get File Version Info size for System32\ieframe.dll 00:00.000: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0... 00:00.000: INFO: ...and 11.1.0.0... 00:00.000: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0... 00:00.016: ERROR: Internet Explorer version check failed. 66:50.567: INFO: Setup exit code: 0x00009C4D (40013) - Another version of Internet Explorer 11 is already installed. 66:50.599: WARNING: Checking version for C:\Program Files (x86)\Internet Explorer\iexplore.exe. The file does not exist. 66:50.599: WARNING: Checking version for C:\Windows\system32\mshtml.dll. The file does not exist. 66:50.599: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1A269.tmp 66:50.614: INFO: Unable to remove directory C:\Windows\TEMP\IE1A269.tmp, marking for deletion on reboot. 66:50.614: INFO: Released Internet Explorer Installer Mutex 00:00.000: ==================================================================== 00:00.000: Started: 2015/01/29 (Y/M/D) 18:10:56.453 (local) 00:00.015: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds) 00:00.015: Command line: "E:\Downloads\IE11-Windows6.1-x64-en-us.exe" 00:00.015: INFO: Setup installer for Internet Explorer: 11.0.9600.16428 00:00.015: WARNING: Checking version for C:\Windows\SYSTEM32\ieframe.dll. The file does not exist. 00:00.015: ERROR: Couldn't get File Version Info size for System32\ieframe.dll 00:00.015: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0... 00:00.015: INFO: ...and 11.1.0.0... 00:00.015: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0... 00:00.015: ERROR: Internet Explorer version check failed. 00:01.107: INFO: Setup exit code: 0x00009C4D (40013) - Another version of Internet Explorer 11 is already installed. 00:01.123: WARNING: Checking version for C:\Program Files (x86)\Internet Explorer\iexplore.exe. The file does not exist. 00:01.123: WARNING: Checking version for C:\Windows\system32\mshtml.dll. The file does not exist. 00:01.138: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE138CB.tmp 00:01.138: INFO: Unable to remove directory C:\Windows\TEMP\IE138CB.tmp, marking for deletion on reboot. 00:01.138: INFO: Released Internet Explorer Installer Mutex 00:00.000: ==================================================================== 00:00.000: Started: 2015/02/12 (Y/M/D) 17:26:03.798 (local) 00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds) 00:00.000: Command line: "E:\Users\Bengt\Downloads\IE11-Windows6.1-x64-en-us.exe" 00:00.016: INFO: Setup installer for Internet Explorer: 11.0.9600.16428 00:00.016: WARNING: Checking version for C:\Windows\SYSTEM32\ieframe.dll. The file does not exist. 00:00.016: ERROR: Couldn't get File Version Info size for System32\ieframe.dll 00:00.016: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0... 00:00.016: INFO: ...and 11.1.0.0... 00:00.016: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0... 00:00.016: ERROR: Internet Explorer version check failed. 00:06.209: INFO: Setup exit code: 0x00009C4D (40013) - Another version of Internet Explorer 11 is already installed. 00:06.209: WARNING: Checking version for C:\Program Files (x86)\Internet Explorer\iexplore.exe. The file does not exist. 00:06.209: WARNING: Checking version for C:\Windows\system32\mshtml.dll. The file does not exist. 00:06.209: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1EBD4.tmp 00:06.225: INFO: Unable to remove directory C:\Windows\TEMP\IE1EBD4.tmp, marking for deletion on reboot. 00:06.225: INFO: Released Internet Explorer Installer Mutex
Lots of homework. But nothing of it worked. At least we're eliminating more and more possibilities :)
Oh, and I have turned off the MBAM Trial!
Ok, thanks....
IE is really fubar on your system.....
Try this then:
If you have the retail disc you originally installed Windows - use that.
If you don't have the disc, but have the key, visit:Follow the instructions to create install media for your edition and language (x64 Ultimate, Swedish)
Using whichever install media, follow this tutorial to do a repair install.
Read the tutorial and ask any questions first. Basically you're telling windows that you're upgrading to the same version on your machine. The install should 'replace' files for the OS, but won't affect 3rd applications, device drivers, or user files.
Note that MS changed the media download this month. I'll test the new process after writing this post - it looks stratight forward enough - enter the product key and the language. You still need the Windows 7 USB/DVD Download Tool to put the media to disc or flash drive (I recommend a disc).