Internet Explorer 11 gone - but "is already installed on this system"

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  1. Slartybart
    Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       New #61

    Ok then.... I think I asked you to do this before, but it's probably a good idea to get fresh data after trying other things.

    Launch an elevated Command Prompt (right click Run as Administrator...
    reg query "HKLM\Software\Microsoft\Internet Explorer" /s > "%UserProfile%\Downloads\regQueryIE.txt"

    Please attach regQueryIE.txt to your next post.

    I could only find an IE9 base reg file. That should be sufficient to fool Windows.
    After I see the reg query output, I'll post the first of two reg files. One is just the main keys for IE, the 2nd one contains all of the IE keys from my install for IE 9. This 2nd reg file might cause a few permissions alerts, not sure.

    I still need to look back for any bread crumbs I might have missed - given my propensity for errors on your thread, there might be a few things. I'm going to take my own advice and slow down - check my work. That doesn't mean I won't make another mistake - just fewer of them

    Bill
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  3. bengta
    Posts : 39
    Windows 7 Ultimate 64 bit SP1
    Thread Starter
       New #62

    Slartybart said:
    Ok then.... I think I asked you to do this before, but it's probably a good idea to get fresh data after trying other things.

    Launch an elevated Command Prompt (right click Run as Administrator...
    reg query "HKLM\Software\Microsoft\Internet Explorer" /s > "%UserProfile%\Downloads\regQueryIE.txt"
    Please attach regQueryIE.txt to your next post.
    Done! Good luck with the bread crumbs.

    Cheers,
    Bengt
    Internet Explorer 11 gone - but "is already installed on this system" Attached Files
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #63

    Breadcrumbs are used to make bread sauce. This goes nicely with roast turkey....
    OK ... my weird sense of humour is gettingvthe better of me. I really just wanted to let you both know I'm keeping a watching brief :) not to mention learning a lot!)
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  6. Slartybart
    Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       New #64

    bengta said:
    Done! Good luck with the bread crumbs.
    Thanks bengta,
    I'm on Win10 at the moment and can't seem to access the text file - can't open it, can't download it.

    I'll try again next time I switch back to Win8.1

    NoelDP said:
    Breadcrumbs are used to make bread sauce. This goes nicely with roast turkey....
    OK ... my weird sense of humour is getting the better of me. I really just wanted to let you both know I'm keeping a watching brief :) not to mention learning a lot!)
    Now I'm just getting hungry! Roast turkey, bread sauce, mashed potatoes, cranberries, yams ... yum!

    I'm glad you're keeping an eye on this - I respect your in depth knowledge and appreciate your sense of humor

    I was hoping that switching the update IE flag off would get around this anomoly, but it seems it's deepr than that. If setting IE\main in the registry to IE 9 doesn't fool Windows, then there has to be another key. I don't know what that might be, but the text file bengta provided might provide a clue.
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  7. Slartybart
    Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       New #65

    Ok, it wasn't Win10, it was IE protection mode - sheesh - I couldn't download anything !

    I have the output and need a little time to wrap my head around what should be changed. There's an interesting key

    HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Setup\11.0
    DoNotOfferIE11AU REG_DWORD 0x1

    That might have bearing on the issue - don't know yet.

    Anyway, I have the IE 9 main key ready to post, but I'd like to see if there's any other IE 11 specific keys like the one above.

    Back after more research on the keys. (I'd rather be doing more research in the Keys )

    Thanks,

    Bill
    .
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  8. bengta
    Posts : 39
    Windows 7 Ultimate 64 bit SP1
    Thread Starter
       New #66

    Slartybart said:
    Back after more research on the keys. (I'd rather be doing more research in the Keys )
    Hee hee hee. Me too! Good luck with the research. I am eagerly waiting. :)

    Cheers,
    Bengt
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  10. Slartybart
    Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       New #67

    Still on it! It's taking me a while since I'm looking at a number of ways to resolve the issue (that and I keep getting distracted while looking at the registry values - had to start over a few times).

    I should be finished by the end of the week -maybe early next week if anything distracts me.

    Thanks for being patient,

    Bill
    .
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  11. bengta
    Posts : 39
    Windows 7 Ultimate 64 bit SP1
    Thread Starter
       New #68

    Hi!
    Any news? :) I've discovered that the Device Manager refuses to run without Internet Explorer... But I don't waaaant to reinstall windows. So much work to restore... :P But patience is a virtue... :)
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  12. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #69

    Okay lets go with something basic.

    Please complete this tutorial by Brink and post the log here.

    Windows Genuine and Activation Issue Posting Instructions
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  13. bengta
    Posts : 39
    Windows 7 Ultimate 64 bit SP1
    Thread Starter
       New #70

    Sure!
    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-92GG6-YDYR7-YKK9C
Windows Product Key Hash: CaXG2ITj8pw7pIV6NEPz+rYSDu8=
Windows Product ID: 00426-OEM-9154306-68141
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {D1C03EFF-941D-43AD-B7F7-F7E32C1C3474}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150202-1526
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D1C03EFF-941D-43AD-B7F7-F7E32C1C3474}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YKK9C</PKey><PID>00426-OEM-9154306-68141</PID><PIDType>3</PIDType><SID>S-1-5-21-2088121439-3633640174-2590679725</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1504   </Version><SMBIOSVersion major="2" minor="6"/><Date>20101214000000.000000+000</Date></BIOS><HWID>48683307018400FE</HWID><UserLCID>041D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00182-543-068141-02-1053-7600.0000-1282010
Installation ID: 013790360665529865203133405633917293045010741104346040
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: YKK9C
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2015-03-29 17:02:06

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:1:2015 00:52
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: RgAAAAIACAABAAIAAQADAAAAAwABAAEAln2O0u8sFiDe8mBOCIVCxsregJYcvwqAcGjOcEJhje9iPZIyhR9srby0Nkl2Vg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            121410        APIC1514
  FACP            121410        FACP1514
  HPET            121410        OEMHPET 
  MCFG            121410        OEMMCFG 
  OEMB            121410        OEMB1514
  ASPT            121410        PerfTune
  OSFR            121410        OEMOSFR 
  SSDT            DpgPmm        CpuPm
      My Computer
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