OST not working


  1. DavidLest
    Posts : 1
    Windows 7 64 bit
       New #1

    OST not working


    I am having an ongoing issue with two seperate client emails, both on the same Hosted Exchange service.

    Error where the OST file stops working.

    This file C:\Users\user\outlook\me@help.com.au - Exchange.ost cannot be opened.

    The only option is to go into control panel and mail and recreate the account again.

    I have taken the hard drive out of one machine and ran a full scan no issue found. It will then work for a day or two then stop working.

    Needless to say my client is getting very frustrated. So am I,.

    I don't have access to exchange at all this service is hosted Exchange. I have contacted my service provider for this and they don't believe it to be an issue server side.
    The outlook version is 2013.

    Any ideas would be awesome as this is driving me crazy!!!!
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  3. Anak
    Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       New #2

    Hi DavidLest, welcome to 7F! :)

    Have you thought of repairing the Outlook Data Files (.pst and .ost)? the .ost file may be corrupt.

    See this thread, http://.ost files cannot be opened | community.office365.com The first reply offers a link to an Outlook 2013 repair utility, the second mentions re-syncing Outlook with Exchange mailbox, and the remaining posts offer various repair/recovery/fix utilities, just watch some if not all of these unities may only fix the first 25 and you would have to buy the program to fix the rest.

    Related Links:
    How to Solve MS Outlook and Exchange Server Errors | Solution

    https://How to rename and recreate Microsoft Outlook data (.OST) file | help.salesforce.com

    http://Outlook 2013 cannot open default OST file | davidvielmetter.com

    http://Common Reasons Let a Microsoft Exchange OST File Corrupt or Damaged | www.datanumen.com
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