Firefox Crashed on a regular basis.


  1. Smorton
    Posts : 83
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       New #1

    Firefox Crashed on a regular basis.


    Greetings,

    I have used Firefox for years. Now it keeps crashing. I also keep getting a message that: "The Adobe Flash Plugin has crashed. ."

    Any thoughts?

    Thank you.

    Smorton
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  3. Smorton
    Posts : 83
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #2

    Firefox just crashed again. I took the info:

    AdapterDeviceID: 0x6811
    AdapterDriverVersion: 13.152.0.0
    AdapterSubsysID: 0b041002
    AdapterVendorID: 0x1002
    Add-ons: web2pdfextension%40web2pdf.adobedotcom:2.0,support%40lastpass.com:3.1.1,artur.dubovoy%40gmail.com:7. 2.4,mozilla_cc%40internetdownloadmanager.com:7.3.99,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:37.0.2
    AvailablePageFile: 45240213504
    AvailablePhysicalMemory: 20297908224
    AvailableVirtualMemory: 2675916800
    BIOS_Manufacturer: Dell Inc.
    BlockedDllList:
    BreakpadReserveAddress: 71958528
    BreakpadReserveSize: 67108864
    BuildID: 20150415140819
    CrashTime: 1430403464
    EMCheckCompatibility: true
    FramePoisonBase: 00000000f0de0000
    FramePoisonSize: 65536
    InstallTime: 1429877041
    Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6811, AdapterSubsysID: 0b041002, AdapterDriverVersion: 13.152.0.0
    D3D11-WARP? D3D11-WARP- D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+
    ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 32108
    StartupTime: 1430397239
    SystemMemoryUsePercentage: 21
    Theme: classic/1.0
    Throttleable: 1
    TotalPageFile: 51435409408
    TotalPhysicalMemory: 25718652928
    TotalVirtualMemory: 4294836224
    URL: Internet Download Manager - the fastest download accelerator
    User32BeforeBlocklist: 1
    Vendor: Mozilla
    Version: 37.0.2
    Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
    MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
    MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [UDP/IP] : 2 : 2 :
    MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
    RSVP TCPv6 Service Provider : 2 : 1 :
    RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    RSVP UDPv6 Service Provider : 2 : 2 :
    RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD RfComm [Bluetooth] : 2 : 1 :
    useragent_locale: en-US

    This report also contains technical information about the state of the application when it crashed.
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  4. MoxieMomma
    Posts : 1,102
    OEM Windows 7 Ult (x64) SP1
       New #3

    Hi:

    Until someone arrives to read that crash log, it looks like an extension (Internet Download Manager) causing it?

    What happens in Mozilla Safe Mode?
    Mozilla Safe Mode

    Also, consider uninstalling Flash Player with the removal tool >>here<<, then reinstalling the most current version from >>here<<

    Some helpful resources to start troubleshooting:

    Standard Diagnostics
    Fix Slowness, Crashes

    Thanks,
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  6. RolandJS
    Posts : 2,774
    Windows 7 Professional 64-bit
       New #4

    You might have to uninstall and reinstall Adobe Flash Player. I get the same thing from my FF now and then. Sometimes, I get into web sites that are "ahead" of my particular Adobe Flash player version.
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  7. Smorton
    Posts : 83
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #5

    Will try the Adobe uninstall and reinstall.

    Thanks

    SM
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  8. MoxieMomma
    Posts : 1,102
    OEM Windows 7 Ult (x64) SP1
       New #6

    If that doesn't resolve the crashes, I would recommend the following:

    What happens in Mozilla Safe Mode?
    Mozilla Safe Mode

    Some additional, helpful resources to start troubleshooting:

    Standard Diagnostics
    Fix Slowness, Crashes

    Cheers,
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  10. Smorton
    Posts : 83
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #7

    Reinstalling Adobe did not help.

    I will try Safe Mode.

    Thanks

    SM
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  11. Smorton
    Posts : 83
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #8

    In Safe Mode Firefox, given, for a brief time, seems to work perfectly.

    Now what should I do?

    Many thanks

    Smorton
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  12. MoxieMomma
    Posts : 1,102
    OEM Windows 7 Ult (x64) SP1
       New #9

    Hi:

    If Safe Mode resolved the issue, then the problem is likely somewhere in your profile, probably a wonky or bad extension.

    I am no expert at reading the Mozilla crash logs, but it looks as if it could be this one:
    Internet Download Manager - the fastest download accelerator

    So, there are few ways to approach this, as explained here:
    Mozilla Safe Mode
    Standard Diagnostics
    Firefox Crashes

    It would be best to read those articles for the full details of the process to fix the issue, rather than my trying to recreate them here.

    >>> NOTE: Most stability problems originate in the user's profile, not in the program itself. So reinstalling Firefox probably will not fix the problem.

    >>>Before doing any major work, it would be advisable to backup the profile and (especially) bookmarks. There are 3rd-party utilities to do this, such as MozBackup.

    Then, to be brief:
    1. You could try to disable or uninstall the extension that is mentioned in the crash report you posted, to see if that resolves the issue. If that doesn't fix it....
    2. You could work through the steps in those articles mentioned above, to disable hardware acceleration and to sequentially enable your extensions until the problem reoccurs -- that isolates and identifies the bad extension that is causing the crash. You would then disable or uninstall it. If that doesn't fix it....
    3. You could backup and save at least your bookmarks and then "reset" Firefox. Or, if you have had the same profile for a long time, and it's gummed up with old extensions and other crap....
    4. You could create a new, clean profile. Then you would import your backed up bookmarks and customize it with new installs of the extensions you want.

    The approach depends on your comfort level working with Firefox, and on the amount of time you want to spend troubleshooting.

    If you run into snags, there is an excellent user forum here, chock full of folks who really know their stuff: forums.mozillazine.org

    Thanks,
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  13. Smorton
    Posts : 83
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #10

    Thank you very much. I will give this a try.

    Is there a YouTube down-loader that is recommended? I hope this is not an inappropriate question. If it is, ignore.

    Smorton
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