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Windows 7: Websites not loading in IE9, but work in Firefox or Chrome.

11 May 2015   #11
Philip Addis

Windows 7 Professional 64bit


I think we've solved the problem now!

The exact URL in google did not work.

I tried to delete everything in Font Cache, but our monitoring software, PolicyCentral, had one of the files locked (?). I killed PolicyCentral, deleted the file, restarted the machine, and we have Internet!

Thanks again for all your help,


P.S - Still unsure exactly why only 9, and why fontcache/PolicyCentral, but... at least it works!

My System SpecsSystem Spec
11 May 2015   #12

Windows 7 Pro 32

Great! When dealing with computers we don't always understand why things happen. Some bits & bytes just don't get along, but as you say: at least it works.

So it turns out this guy was actually right: "Hope this helps someone somewhere to save a few days of their life!"
My System SpecsSystem Spec
15 Apr 2016   #13
The other Brink

xp 732 764 832 864 8.132 8.164 10beta

The font cache solution mentioned by Tookeri solved my problem.

Here's another possibility I discovered after three days hard work during which I noted someone had encountered a font problem which caused IE9 (but not FF or Chrome) to fail.
Using cleanboot (including disabling MS services except those you can't!)) I eventually narrowed the problem down to Windows Font Cache Service which prevented IE9 working on all but one user account.
If you stop this service and then go to Windows Explorer and navigate to “C:\Windows\ServiceProfiles\LocalService\AppData\Local” (requires admin privileges and hidden files) then Delete the FontCache dat files. (They will be regenerated over time.)
Reboot and hey presto!

Seems astonishing that Microsoft seem to be quite oblivious to this glitch which would appear to a common result of malware clearance affecting thousands of their customers.

Hope this helps someone somewhere to save a few days of their life!
Thanks for posting that.
My System SpecsSystem Spec

02 Jan 2019   #14

Windows 7 64 bit
Great fix!

As referred to above the solution "Tookeri" provided still works today!
My System SpecsSystem Spec

 Websites not loading in IE9, but work in Firefox or Chrome.

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