Can log onto website, but can't acess my account

Rayroshi · 14 May 2015

I would appreciate some help with a problem that I'm having with my computer not being able to access my account at the local library's website. The library's website comes up, and I can view items they have displayed on their "welcome" page; however, I cannot access my own account information, as well as use the website's catalog "search" function to find new library materials. Whenever I try either of these actions, the message, "This page cannot be displayed" pops up.

I am running Windows 7 Home Premium Edition on an Acer 5742Z Aspire laptop. The browser is Internet Explorer 11.

I have tried:

resetting IE ("Tools"->"Internet Options,"->"Advanced,"->"Reset," then restarted the computer).
Also tried turning off the pop-up blocker, as well as
adding the library's address to the list of sites allowed to use cookies ("Tools"->"Internet Options,"->"Privacy,"->"Sites," then type in the library's address -"Allow"-"OK"

...but none of those actions have worked.

Any help would be much appreciated.

By the way, when I go to my wife's computer, I can access my account and search the library's catalog just fine, no problems, so it's obviously something on my laptop's IE settings that's not allowing me to access the library's full functionality.

ICIT2LOL · 17 May 2015

Ray what security are you using mate I ask because my Kaspersky is rather picky sometimes re certain sites I use a lot.

GokAy · 17 May 2015

Hmm, not very fluent with internet protocols :)

Would you need https for authentication?

Rayroshi · 17 May 2015

Hi ICIT2LOL, thanks for the response.

I have AVG, as well as Windows Defender running. Being a non-techie, I never thought about the possibility of it being a security software problem.

So, if it is such a problem, is there an option for changing settings that would allow the library's website's full functionality?

Thanks again for your help!

Rayroshi · 17 May 2015

Hi GoKay. I appreciate your help.

What do you mean by that? Sorry, but I'm not real computer savvy, so I'm just not sure what you were getting at.

ICIT2LOL · 17 May 2015

Ray to be really honest I am not a fan of AVG - I gave it away years ago as I had nothing but issues and problems with it. Would you consider another security suite ? If so and if you want a free one then take a look at this Free Windows Desktop Software Security List | Gizmo's Freeware there is a lot of stuff listed here and you could start at real time.

Now if you are prepared to use a paid one I have used and recommend is Kaspersky Internet Security (about $0.075 a day) for years now and it has not let me down.
The only thing I find with it is that it will throw net certification problems up much as GoKay says.

Now getting rid of the AVG you need to use the removal tool Download tools and utilities | AVG but I will say that when I remove softwares like this I always check in the registry as some like Norton do leave remnants behind even using the recommended removal tools. If you are going to do this then we can guide you through that issue.

PS Meant to say usually one only runs one security system as any one time mate. Running two causes conflicts as a general rule.

GokAy · 17 May 2015

Rayroshi said:

Hi GoKay. I appreciate your help.

What do you mean by that? Sorry, but I'm not real computer savvy, so I'm just not sure what you were getting at.

Sorry for the confusion, that question wasn't meant for you, but for the techies here :)

In short: The main motivation for HTTPS is to provideauthentication of the visited website and to protect the privacy and integrity of exchanged data.

Since you said you couldn't reach your account, I thought it may be https related. Would you mind giving this library's address?

ICIT2LOL · 18 May 2015

As Gokay says mate the address would be very helpful and just for the elimination process run these if you haven't already
https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
https://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2

no go then these

http://www.superantispyware.com/
http://www.malwarebytes.org/products/malwarebytes_free/
http://www.bleepingcomputer.com/download/adwcleaner/
ADW download from bleeping computer delete any rubbish found with the malware scans
(If you are running Kaspersky security it might rant about ADW just ignore to or disable Kaspersky for the duration of the ADW scan)

4wd · 18 May 2015

While trying to eventually fix the IE connection, in the meantime try using another browser to access the website, example https://download.mozilla.org/?produc...win&lang=en-US

ICIT2LOL · 18 May 2015

4wd said:

While trying to eventually fix the IE connection, in the meantime try using another browser to access the website, example https://download.mozilla.org/?produc...win&lang=en-US

Yep worth a try mate